At a Glance
- Tasks: Lead the team and ensure an exceptional customer experience in a dynamic leisure environment.
- Company: Join a financially stable business with exciting growth plans and a focus on employee development.
- Benefits: Competitive salary, bonuses, discounts, and flexible working hours.
- Other info: Enjoy ongoing training, well-being support, and fun perks like free games and discounts.
- Why this job: Fast-track your career to General Manager while making a real impact on customer satisfaction.
- Qualifications: Experience in customer-facing management and a passion for coaching and developing teams.
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans?
As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. We are looking for a Deputy Manager with a strong focus on people management, development and somebody who has the capacity to progress onto the companies General Manager in Waiting programme. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.
Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.
To be successful you should have:
- a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry
- evidence of delivering on financial targets, driving business and sales
- a passion for people including experience of coaching and developing your team
- be fanatical about customer service
- have ambition for success
- be willing to work nights and weekends
Join our client as an Assistant Manager, in return you’ll get:
- an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
- 40-hour contract, plus additional pay for any extra shifts you work
- the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target – paid half yearly
- 50% off food when you are working
- optional pension plan
- 28 days holiday
- earn additional days holiday with length of service, up to five days
- one in four weekends off
- ongoing training and development, with the opportunity to fast track your career
- free bowling / golf game vouchers every month
- 30% discount off food and drink for you and up to five friends
- access to our clients Employee Assistance Programme (EAP) for you and your family
- well-being training to support you in the workplace
- opportunity to join the healthcare cash plan
- financial long service awards
- a £15 donation to Barnardo’s when you complete your induction
- enhanced maternity, paternity, adoption, and shared parental leave benefits
- flexible working, allowing you to have the perfect work life blend
Deputy General Manager - Hospitality Leisure in Swindon employer: Flow Sports Personnel Ltd
Join a dynamic and financially stable company that prioritises your growth and development, with a clear pathway to becoming a General Manager within 12 to 18 months. Our vibrant work culture fosters teamwork and customer service excellence, while offering competitive benefits such as a monthly bonus scheme, generous holiday allowances, and ongoing training opportunities. Experience a fulfilling career in the heart of the hospitality leisure industry, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager - Hospitality Leisure in Swindon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality and leisure industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential employers directly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories about how you've coached and developed your team, and how you’ve tackled challenges in previous roles. Make it memorable!
✨Tip Number 3
Research the company! Before any interview, dive deep into the company’s values, mission, and recent news. This will not only help you tailor your answers but also show that you’re genuinely interested in being part of their growth plans.
✨Tip Number 4
Apply through our website! We make it super easy for you to find the right role. Plus, applying directly shows your enthusiasm and commitment. Don’t miss out on the chance to be part of a business that invests in your future!
We think you need these skills to ace Deputy General Manager - Hospitality Leisure in Swindon
Some tips for your application 🫡
Show Your Passion for People:When writing your application, make sure to highlight your love for people management. Share examples of how you've coached and developed your team in previous roles. We want to see that you're not just about numbers but also about nurturing talent!
Be Specific About Your Achievements:Don’t just say you’ve hit financial targets; tell us how you did it! Use specific figures or examples to demonstrate your success in driving business and sales. This will help us understand your impact and potential.
Tailor Your Application:Make sure your application speaks directly to the role of Deputy General Manager. Use keywords from the job description and relate your experience to the responsibilities mentioned. We love seeing candidates who take the time to connect their skills with our needs!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Deputy General Manager in hospitality. Familiarise yourself with the company's values, growth plans, and what they expect from their managers. This will help you tailor your answers and show that you're genuinely interested.
✨Showcase Your People Skills
Since this role focuses heavily on people management, be ready to discuss your experience in coaching and developing teams. Prepare specific examples of how you've motivated staff or improved customer service in previous roles. This will demonstrate your passion for people and your ability to lead.
✨Demonstrate Financial Acumen
The company is looking for someone who can deliver on financial targets. Be prepared to talk about your past experiences with budgeting, sales targets, and how you've driven business growth. Use numbers and results to back up your claims, as this will show you can handle the financial responsibilities of the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service mindset. Think of situations where you had to handle difficult customers or manage a crisis. Practising these scenarios will help you respond confidently and effectively during the interview.
