At a Glance
- Tasks: Lead a dynamic team to grow memberships and enhance customer service.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Join a supportive culture focused on excellence and customer satisfaction.
- Why this job: Make a real impact in a fun, energetic setting while empowering your team.
- Qualifications: Experience in membership or sales management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is one of the UK’s largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team, you will take an active lead in the growth of membership at their site, based at their leisure and sports centre in Cranleigh, Surrey.
What your role will be:
- Working at the facility, you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
- Working to set KPIs and targets.
- You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- You will manage the team with the philosophy to ensure that everyone’s a member.
- Looking at how our client can convert users to members.
- Developing a high level of customer service and ensuring excellence at all times.
- You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
- This will include making sure administration and systems are kept up to date and compliant.
Your background:
The successful applicant will have experience of working within a Membership management or Sales manager or consultant background. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
Sales Membership Manager in Surrey employer: Flow Sports Personnel Ltd
As one of the UK's largest and most progressive leisure operators, our client offers a vibrant work culture that prioritises employee growth and development. Located in the picturesque town of Cranleigh, Surrey, this role as a Sales Membership Manager not only provides competitive benefits but also fosters a supportive environment where team members are empowered to excel and deliver exceptional customer service. Join a dynamic team dedicated to creating a welcoming atmosphere for all members and enjoy the unique advantage of working in a facility that values both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Membership Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Sales Membership Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer service and membership growth. Be ready to share how your experience aligns with their goals and how you can empower a team to excel.
✨Tip Number 3
Show off your skills! If you have any relevant achievements or metrics from previous roles, be sure to highlight them during interviews. Numbers speak volumes, especially when it comes to meeting KPIs and targets in membership management.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the perfect role. Plus, it shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Sales Membership Manager in Surrey
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how excited you are about the opportunity to lead a team and grow membership at our leisure centre.
Tailor Your Experience:Make sure to highlight your relevant experience in membership management or sales. We’re looking for specific examples that demonstrate your ability to meet KPIs and support a team effectively.
Communicate Clearly:Use clear and concise language in your application. We value excellent communication skills, so make sure your writing reflects that. Avoid jargon and keep it straightforward!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to membership growth. Be ready to discuss how you've met or exceeded targets in previous roles, as this will show your potential employer that you understand the importance of metrics in driving success.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you empowered your team or improved their performance. This will demonstrate your ability to manage and motivate others, which is crucial for the Membership Manager role.
✨Customer Service Excellence
Since the role focuses on developing high levels of customer service, come equipped with examples of how you've enhanced customer experiences in previous positions. Highlight any initiatives you've implemented that resulted in increased satisfaction or retention rates.
✨Be Ready to Discuss Training and Development
Think about how you can help your team become subject matter experts. Prepare to talk about any training programmes you've developed or participated in, and how you plan to ensure your team stays knowledgeable about the facilities and customer needs.
