At a Glance
- Tasks: Lead a dynamic team to grow memberships and enhance customer service.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Join a supportive culture focused on excellence and customer satisfaction.
- Why this job: Make a real impact in the fitness industry while empowering your team.
- Qualifications: Experience in membership management or sales, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is one of the UK’s largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team, you will take an active lead in the growth of membership at their site, based at their leisure and sports centre in Cranleigh, Surrey.
What your role will be:
- Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
- Working to set KPIs and targets.
- You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- You will manage the team with the philosophy to ensure that everyone’s a member.
- Looking at how our client can convert users to members.
- Developing a high level of customer service and ensuring excellence at all times.
- You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
- This will include making sure administration and systems are kept up to date and compliant.
Your background:
The successful applicant will have experience of working within a Membership management or Sales manager or consultant background. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
Sales Manager - Fitness Leisure in Surrey employer: Flow Sports Personnel Ltd
As one of the UK's largest and most progressive leisure operators, our client offers a vibrant work culture that prioritises employee development and teamwork. Located in the picturesque town of Cranleigh, Surrey, employees benefit from a supportive environment that encourages personal growth and excellence in customer service, all while being part of a dynamic team dedicated to enhancing community health and fitness.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager - Fitness Leisure in Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness and leisure industry. Attend events, join online forums, or even hit up local gyms. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer service and membership growth. Be ready to share how your experience aligns with their goals and how you can lead a team to success.
✨Tip Number 3
Show off your skills! If you’ve got a knack for sales or team management, don’t be shy about it. Bring examples of how you’ve driven membership growth or improved customer service in past roles to the table during interviews.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, it shows you’re serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Sales Manager - Fitness Leisure in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Manager role. Highlight your experience in membership management and sales, and don’t forget to showcase your communication skills. We want to see how you can lead a team and drive growth!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific achievements that demonstrate your ability to meet KPIs and targets, and how you empower your team.
Showcase Your Customer Service Skills:Since customer service is key in this role, make sure to include examples of how you've developed high levels of customer service in your previous positions. We love to see how you’ve gone above and beyond for customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know Your Numbers
As a Sales Manager, you'll need to be familiar with KPIs and targets. Before the interview, brush up on relevant metrics from your previous roles. Be ready to discuss how you achieved or exceeded these targets and how you can apply that experience to grow membership at the leisure centre.
✨Showcase Your Leadership Style
Since you'll be leading a team, it's crucial to convey your leadership philosophy. Think about examples where you've empowered your team or turned challenges into opportunities. Share specific instances where your support helped team members excel, aligning with the spirit values of the company.
✨Customer Service is Key
Demonstrating a high level of customer service is essential for this role. Prepare to discuss how you've developed customer relationships in the past. Bring examples of how you've converted users to members and ensured excellence in service delivery, as this will resonate well with the interviewers.
✨Be Ready to Discuss Compliance
Understanding compliance and administration is part of the role. Familiarise yourself with any relevant regulations or systems used in membership management. Be prepared to talk about how you've maintained compliance in previous positions and how you plan to keep systems up to date in this new role.
