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- Tasks: Lead a team to boost membership growth and provide top-notch customer service.
- Company: Join one of the UK's largest and most dynamic leisure operators.
- Benefits: Enjoy a vibrant work environment with opportunities for personal and professional growth.
- Why this job: Be part of a culture that values teamwork and empowers you to make a difference.
- Qualifications: Experience in membership management or sales, with strong communication and leadership skills.
- Other info: Opportunity to develop your career in a fast-paced, supportive setting.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager based at their leading site in Middlesbrough.
What your role will be:
- Provide a line manager role supporting the Membership Advisors to maximise every opportunity.
- Work to set KPIs and targets.
- Meet with the team regularly to monitor performance and ensure that the team is supported in line with our spirit values.
- Manage the team with the philosophy to ensure that 'everyone’s a member.' Look at how our client can convert users to members.
- Develop a high level of customer service and ensure excellence at all times.
- Empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
- Ensure administration and systems are kept up to date and compliant.
Your background:
- Experience of working within a Membership management or Sales manager or consultant background.
- Excellent communication skills to liaise with external and internal customers/staff.
- Demonstrate excellent customer service skills and experience at interview.
- Experience getting the best out of your team and motivating and driving a sales team to success.
Sales Membership Manager - Sports Centre employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Membership Manager - Sports Centre
✨Tip Number 1
Familiarise yourself with the latest trends in the leisure and sports industry. Understanding what attracts members to a sports centre can give you an edge during interviews, allowing you to discuss innovative ideas for membership growth.
✨Tip Number 2
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your fit for the role.
✨Tip Number 3
Prepare specific examples of how you've successfully led a team in a sales environment. Highlighting your leadership style and how you've motivated others will resonate well with the interviewers.
✨Tip Number 4
Showcase your customer service expertise by preparing scenarios where you've turned a negative experience into a positive one. This will illustrate your commitment to excellence and your ability to empower your team to do the same.
We think you need these skills to ace Sales Membership Manager - Sports Centre
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Membership Manager. Familiarise yourself with the key performance indicators (KPIs) and targets mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in membership management or sales. Use specific examples that demonstrate your ability to lead a team, drive sales, and provide excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the leisure industry. Mention how your skills align with the company's values and how you can contribute to their goal of converting users to members.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to liaise effectively with both internal and external stakeholders. Use clear and concise language throughout your application.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Showcase Your Leadership Skills
As a Membership Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and developed your team in the past.
✨Demonstrate Customer Service Excellence
Since the role focuses on customer service, think of specific instances where you went above and beyond for a customer. Highlight your ability to understand and meet customer needs effectively.
✨Know the KPIs
Familiarise yourself with key performance indicators relevant to membership growth and sales. Be ready to discuss how you have previously set and achieved targets in your past roles.
✨Understand the Company Culture
Research the company's values and culture. Be prepared to explain how your personal values align with theirs, especially regarding their philosophy of 'everyone’s a member' and how you can contribute to that ethos.
