At a Glance
- Tasks: Lead a dynamic team to grow memberships and enhance customer service.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Join a supportive team focused on excellence and customer satisfaction.
- Why this job: Make a real impact in a fun, energetic fitness community.
- Qualifications: Experience in membership management or sales, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager based at their leading facility in Daventry.
Leading a busy team, you will take an active lead in the growth of membership at the site.
What your role will be:
- Provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
- Work to set KPIs and targets.
- Meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- Manage the team with the philosophy to ensure that 'everyone’s a member.'
- Look at how our client can convert users to members.
- Develop a high level of customer service and ensure excellence at all times.
- Empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
- Ensure administration and systems are kept up to date and compliant.
Your background:
The successful applicant will have experience of working within a Membership management or Sales manager or consultant background. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
Sales Membership Manager - Fitness Leisure Centre employer: Flow Sports Personnel Ltd
As one of the UK's largest and most progressive leisure operators, our client offers a vibrant work culture that prioritises employee development and teamwork. Located in Daventry, this role as Sales Membership Manager not only provides competitive benefits but also fosters an environment where your leadership can directly impact membership growth and customer satisfaction. Join a company that values its staff and encourages a spirit of excellence and empowerment, ensuring that every team member thrives in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Membership Manager - Fitness Leisure Centre
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness industry and let them know you're on the hunt for a Sales Membership Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their values, especially their approach to customer service and membership growth. Be ready to share how your experience aligns with their goals and how you can help convert users to members.
✨Tip Number 3
Show off your leadership skills! During interviews, highlight your experience in managing teams and driving performance. Share specific examples of how you've empowered your team to achieve targets and deliver excellent customer service.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Sales Membership Manager - Fitness Leisure Centre
Some tips for your application 🫡
Show Your Passion for Fitness:When writing your application, let your enthusiasm for fitness and leisure shine through. We want to see how your passion aligns with our mission to create a welcoming environment where 'everyone’s a member'.
Highlight Your Leadership Skills:As a Sales Membership Manager, you'll be leading a team. Make sure to showcase your previous experience in managing teams and achieving targets. We love seeing examples of how you've empowered others to succeed!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We appreciate when candidates take this extra step.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to membership sales. Be ready to discuss how you've met or exceeded targets in previous roles. This shows you understand the importance of metrics in driving success.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in managing teams. Think about times when you empowered your team or improved their performance. This will demonstrate your ability to lead and support the Membership Advisors effectively.
✨Customer Service is Key
Since the role focuses on customer service excellence, come prepared with specific examples of how you've enhanced customer experiences in the past. Discuss strategies you've implemented to convert users into members, showcasing your understanding of customer needs.
✨Be Ready to Discuss Compliance
Familiarise yourself with the administrative aspects of membership management. Be prepared to talk about how you've ensured compliance in previous roles, as this is crucial for maintaining the integrity of the membership system.
