At a Glance
- Tasks: Lead a dynamic team to grow memberships and enhance customer service at our leisure centre.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Join a supportive culture focused on excellence and teamwork.
- Why this job: Make a real impact in a fun, energetic setting while empowering your team.
- Qualifications: Experience in membership management or sales, with strong communication skills.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at their leisure and sports centre in Wigston, Leicestershire.
What your role will be:
- Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
- Working to set KPIs and targets.
- You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- You will manage the team with the philosophy to ensure that 'everyone’s a member.' Looking at how our client can convert users to members.
- Developing a high level of customer service and ensuring excellence at all times.
- You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
- This will include making sure administration and systems are kept up to date and compliant.
Your background:
- The successful applicant will have experience of working within a Membership management or Sales manager or consultant background.
- You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
- You will be able to demonstrate at interview your excellent customer service skills and experience.
- You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
Sales Membership Manager - Fitness Leisure employer: Flow Sports Personnel Ltd
As one of the UK's largest and most progressive leisure operators, our client offers a vibrant work culture that prioritises employee growth and development. Located in Wigston, Leicestershire, this role as a Sales Membership Manager provides an opportunity to lead a dynamic team while fostering a spirit of excellence in customer service. With a commitment to empowering staff and a focus on achieving targets, employees can expect a rewarding career path in a supportive environment that values every member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Membership Manager - Fitness Leisure
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness and leisure industry. Attend local events or workshops where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer service and team management. Be ready to share how your experience aligns with their goals and how you can help grow their membership base.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight specific examples of how you've motivated teams in the past. Talk about your strategies for hitting KPIs and how you’ve empowered others to excel in their roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand!
We think you need these skills to ace Sales Membership Manager - Fitness Leisure
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Membership Manager role. Highlight your experience in sales and team management, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven membership growth or motivated a team in the past. We love a good story!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and engaging, and don’t hesitate to show off your personality. We’re looking for someone who can connect with both customers and the team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to membership growth. Be ready to discuss how you've met or exceeded targets in previous roles, as this will show your potential employer that you understand the importance of metrics in driving success.
✨Showcase Your Leadership Style
Prepare examples of how you've empowered your team in past positions. Think about specific instances where you motivated your team to achieve sales goals or improve customer service. This will demonstrate your ability to lead and inspire others, which is crucial for the Membership Manager role.
✨Customer Service Excellence
Since the role emphasises high-level customer service, be ready to share stories that highlight your commitment to customer satisfaction. Discuss how you've handled difficult situations or turned a negative experience into a positive one, showcasing your problem-solving skills.
✨Understand the Company Culture
Research the leisure operator's values and mission. During the interview, align your answers with their spirit values and demonstrate how you can contribute to their philosophy of 'everyone’s a member.' This shows that you're not just looking for a job, but that you're genuinely interested in being part of their team.
