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For Companies At a Glance
- Tasks: Lead a dynamic team to boost membership growth across two centres.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Experience in membership management or sales, with strong communication skills.
- Other info: Join a supportive culture focused on excellence and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Our client is one of the UK\’s largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at one of their leading sites in Kirkby in Ashfield, Nottinghamshire.
What your role will be
Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
You will manage the team with the philosophy to ensure that \’everyone s a member. Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers needs. This will include making sure administration and systems are kept up to date and compliant.
Your background
The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
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Sales Membership Manager employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Membership Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their vision.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in membership management and how you've motivated teams in the past.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions about their team dynamics or growth strategies shows you're serious about the role and helps you gauge if it's the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Membership Manager
Some tips for your application 🫡
Show Your Passion for Membership: When writing your application, let your enthusiasm for membership management shine through. We want to see how you can inspire others and create a welcoming environment where 'everyone's a member'.
Highlight Your Leadership Skills: Make sure to showcase your experience in leading teams and driving performance. We’re looking for someone who can motivate and empower their team, so share examples of how you've done this in the past.
Demonstrate Your Customer Service Expertise: Since customer service is key in this role, include specific instances where you've gone above and beyond for customers. We want to know how you ensure excellence and develop strong relationships with members.
Tailor Your Application to Us: Don’t forget to customise your application to fit our values and the job description. We love seeing candidates who take the time to understand our mission and how they can contribute to our success. Apply through our website for the best chance!
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know Your Numbers
As a Sales Membership Manager, you'll need to be familiar with KPIs and targets. Before the interview, brush up on relevant metrics from your previous roles. Be ready to discuss how you achieved or exceeded these targets and how you can apply that experience to drive membership growth.
✨Showcase Your Leadership Style
You'll be leading a team, so it's crucial to convey your leadership philosophy. Think about examples where you've empowered your team or turned around underperforming members. Share specific stories that highlight your ability to motivate and develop others.
✨Customer Service is Key
Since customer service excellence is a priority, prepare to discuss your approach to ensuring high levels of service. Have examples ready that demonstrate how you've handled customer feedback or improved service delivery in past roles.
✨Be Ready to Discuss Team Dynamics
Collaboration is essential in this role. Think about how you've fostered a positive team environment in the past. Be prepared to talk about how you monitor performance and support your team in achieving their goals while aligning with the company's values.
