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For Companies At a Glance
- Tasks: Lead a dynamic team to boost membership at a cutting-edge leisure centre.
- Company: Join one of the UK's largest and most innovative leisure operators.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Be part of a culture that values teamwork and exceptional customer service.
- Qualifications: Experience in membership management or sales, with strong communication skills required.
- Other info: This role is perfect for those passionate about fitness and community engagement.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager based at their brand new state of the art leisure centre based in Dunstable, Bedfordshire.
Leading a busy team you will take an active lead in the growth of membership at the site.
What your role will be:
- Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
- Working to set KPIs and targets.
- You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- You will manage the team with the philosophy to ensure that 'everyone’s a member.' Looking at how our client can convert users to members.
- Developing a high level of customer service and ensuring excellence at all times.
- You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
- This will include making sure administration and systems are kept up to date and compliant.
Your background:
- The successful applicant will have experience of working within a Membership management or Sales manager or consultant background.
- You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
- You will be able to demonstrate at interview your excellent customer service skills and experience.
- You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
Sales Manager - New Leisure Centre employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager - New Leisure Centre
✨Tip Number 1
Familiarise yourself with the latest trends in the leisure industry, especially around membership growth strategies. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the leisure sector, particularly those who have experience in membership management. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals.
✨Tip Number 3
Prepare specific examples of how you've successfully led a team in achieving sales targets or improving customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively during the interview.
✨Tip Number 4
Research the leisure centre's offerings and customer demographics. Tailor your approach to show how your skills and experiences align with their specific needs and how you can contribute to their mission of making 'everyone a member.'
We think you need these skills to ace Sales Manager - New Leisure Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management or sales. Use specific examples that demonstrate your ability to lead a team and achieve targets, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership style. Mention how you can contribute to the growth of membership at the leisure centre and align your values with those of the company.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that illustrate your ability to liaise effectively with both internal teams and external customers. This could include past experiences where you successfully resolved issues or improved team performance.
Showcase Team Motivation Experience: In your application, emphasise your experience in motivating and driving a sales team to success. Include specific achievements or strategies you implemented that led to increased sales or improved team dynamics.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Showcase Your Leadership Skills
As a Sales Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and developed your team in the past.
✨Demonstrate Customer Service Excellence
Since the role focuses on customer service, think of specific instances where you went above and beyond for customers. Highlight your ability to convert users into members through exceptional service.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to membership growth. Be ready to discuss how you have previously set and achieved targets, and how you plan to do so in this role.
✨Research the Company Culture
Understanding the company's spirit values is crucial. Research their mission and values, and be prepared to explain how your personal values align with theirs during the interview.
