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For Companies At a Glance
- Tasks: Lead a dynamic team to boost membership and deliver exceptional customer service.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Why this job: Make a real impact in a fun, energetic setting while developing your leadership skills.
- Qualifications: Experience in membership management or sales, with strong communication and motivation skills.
- Other info: Join a supportive team that values every member and fosters personal development.
The predicted salary is between 36000 - 60000 £ per year.
What your role will be
Leading a busy team you will take an active lead in the growth of membership at a flagship site in Sutton in Ashfield, Nottinghamshire. You will provide a line manager role supporting Membership Advisors to maximise every opportunity. You will set KPIs and targets, meet with the team regularly to monitor performance and ensure that the team are supported in line with our spirit values. You will manage the team with the philosophy to ensure ‘everyone’s a member’ and look at how to convert users to members. You will develop a high level of customer service, ensure all times excellence, empower your team to become subject matter experts with product knowledge on all aspects of the facilities and customers’ needs, and keep administration, systems up to date and compliant.
Your background
The successful applicant will have experience working within a Membership management or Sales manager or consultant background. You will have excellent communication skills and liaise with external and internal customers/staff. You will demonstrate excellent customer service skills and experience, get the best out of your team, and have experience motivating and driving a sales team to success.
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Sales Manager - Leisure Centre employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager - Leisure Centre
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their growth.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in membership management and how you've driven sales success in the past. We want you to highlight those achievements that align with their goals.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can help us grow and succeed together.
We think you need these skills to ace Sales Manager - Leisure Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Manager role. Highlight your experience in membership management and sales, and don’t forget to showcase those excellent communication skills we’re looking for!
Showcase Your Leadership Skills: In your application, emphasise your ability to lead and motivate a team. Share examples of how you've driven success in previous roles, as this is key for us when considering candidates.
Demonstrate Customer Service Excellence: We want to see that you understand the importance of customer service. Include specific instances where you’ve gone above and beyond to ensure customer satisfaction, as this aligns with our spirit values.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know Your Numbers
As a Sales Manager, you'll need to be familiar with KPIs and targets. Before the interview, brush up on relevant metrics and be ready to discuss how you've met or exceeded targets in previous roles. This shows you understand the importance of performance and can drive results.
✨Showcase Your Leadership Style
Since you'll be leading a team, it's crucial to convey your leadership philosophy. Think about examples where you've motivated your team or turned around underperforming members. Be prepared to share specific stories that highlight your ability to empower others and foster a positive team environment.
✨Customer Service is Key
The client values excellent customer service, so come armed with examples of how you've delivered exceptional service in the past. Discuss how you’ve handled difficult situations or gone above and beyond for customers. This will demonstrate your commitment to the 'everyone's a member' philosophy.
✨Be Prepared to Discuss Product Knowledge
Understanding the facilities and the needs of customers is vital. Research the leisure centre and its offerings beforehand. Be ready to discuss how you would ensure your team is knowledgeable and how that knowledge translates into better service and sales.
