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For Companies At a Glance
- Tasks: Lead a dynamic team to boost membership growth and ensure top-notch customer service.
- Company: Join one of the UK's largest and most innovative leisure operators.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant culture focused on empowering team members and enhancing customer experiences.
- Qualifications: Experience in membership management or sales, with strong communication and leadership skills required.
- Other info: Located in Cranleigh, Surrey, this role is perfect for those passionate about customer engagement.
The predicted salary is between 36000 - 60000 £ per year.
Our client is one of the UK\’s largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based in Cranleigh, Surrey. What your role will be Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values. You will manage the team with the philosophy to ensure that \’everyone’s a member.’ Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. This will include making sure administration and systems are kept up to date and compliant. Your background The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success
Sales Manager employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager
✨Tip Number 1
Familiarise yourself with the leisure industry and the specific trends affecting membership growth. Understanding the competitive landscape will help you articulate how you can contribute to the company's success during your discussions.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past, particularly in achieving sales targets or improving customer service. Be ready to share these stories in a conversational manner to demonstrate your leadership style.
✨Tip Number 3
Research the company’s values and culture, especially their approach to customer service. Aligning your personal philosophy with theirs will show that you're a good fit for the team and can embody their spirit values.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company’s expectations and culture, which can be invaluable when discussing how you can contribute to the team.
We think you need these skills to ace Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management or sales. Emphasise your leadership skills and any achievements in driving team performance and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the leisure industry. Mention specific examples of how you've successfully motivated teams and improved customer satisfaction in previous roles.
Highlight Key Skills: In your application, focus on key skills such as communication, team management, and customer service. Use concrete examples to demonstrate how you've applied these skills in past positions.
Showcase Your Understanding of KPIs: Discuss your familiarity with setting and achieving KPIs in your application. Provide examples of how you've used data to drive team performance and meet targets in previous roles.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Showcase Your Leadership Skills
As a Sales Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and developed your team in the past.
✨Demonstrate Customer Service Excellence
Since the role focuses on customer service, think of specific instances where you went above and beyond for a customer. Highlight your ability to understand and meet customer needs.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to membership growth and sales. Be ready to discuss how you have set and achieved targets in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you had to handle difficult situations or turn around underperforming team members.
