At a Glance
- Tasks: Lead a dynamic team to grow membership and enhance customer service at our leisure centre.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Join a supportive team focused on excellence and customer satisfaction.
- Why this job: Make a real impact by converting users to members and empowering your team.
- Qualifications: Experience in membership management or sales, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is one of the UK’s largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team, you will take an active lead in the growth of membership at their site, based at their leisure and sports centre in Cranleigh, Surrey.
What your role will be:
- Working at the facility, you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
- Working to set KPIs and targets.
- You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- You will manage the team with the philosophy to ensure that everyone’s a member.
- Looking at how our client can convert users to members.
- Developing a high level of customer service and ensuring excellence at all times.
- You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
- This will include making sure administration and systems are kept up to date and compliant.
Your background:
The successful applicant will have experience of working within a Membership management or Sales manager or consultant background. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
Sales Manager employer: Flow Sports Personnel Ltd
As one of the UK's largest and most progressive leisure operators, our client offers a vibrant work culture that prioritises employee development and teamwork. Located in the picturesque town of Cranleigh, Surrey, employees benefit from a supportive environment that encourages personal growth and excellence in customer service. With a focus on empowering staff and fostering a sense of community, this role as a Membership Manager provides a unique opportunity to make a meaningful impact while enjoying the perks of working in a dynamic leisure setting.
