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- Tasks: Lead a dynamic team to boost membership and deliver exceptional customer service.
- Company: Join one of the UK's largest and most innovative leisure operators.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Why this job: Be part of a mission where 'everyone’s a member' and make a real impact.
- Qualifications: Experience in membership management or sales, with strong communication skills required.
- Other info: Regular team meetings to support performance and ensure compliance.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager based at their leading site in Middlesbrough.
What your role will be:
- Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
- Working to set KPIs and targets.
- You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- You will manage the team with the philosophy to ensure that 'everyone’s a member.' Looking at how our client can convert users to members.
- Developing a high level of customer service and ensuring excellence at all times.
- You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
- This will include making sure administration and systems are kept up to date and compliant.
Your background:
- The successful applicant will have experience of working within a Membership management or Sales manager or consultant background.
- You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
- You will be able to demonstrate at interview your excellent customer service skills and experience.
- You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
Sales Manager employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager
✨Tip Number 1
Familiarise yourself with the leisure industry, particularly membership models. Understanding how successful membership programmes operate will give you an edge in discussions during interviews.
✨Tip Number 2
Prepare to showcase your leadership skills by gathering examples of how you've motivated teams in the past. Be ready to discuss specific strategies you've used to drive sales and improve customer service.
✨Tip Number 3
Research the company’s values and culture. Aligning your personal values with theirs can help you demonstrate that you're a good fit for their team during the interview process.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company’s expectations and culture, which can be invaluable when preparing for your interview.
We think you need these skills to ace Sales Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Sales Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in membership management or sales roles. Provide specific examples of how you have successfully led teams, met KPIs, and improved customer service.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, make sure to demonstrate your ability to liaise effectively with both internal and external stakeholders. Use clear and concise language in your application.
Personalise Your Application: Address your application to the hiring manager if possible, and include a brief introduction about why you are passionate about the role and the company. This personal touch can make your application stand out.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Showcase Your Leadership Skills
As a Sales Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and developed your team in the past.
✨Demonstrate Customer Service Excellence
Since the role focuses on customer service, think of specific instances where you went above and beyond for a customer. Highlight your ability to convert users into members through exceptional service.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to membership growth. Be ready to discuss how you have previously set and achieved targets, and how you plan to do so in this role.
✨Prepare Questions About the Company
Research the company’s values and culture. Prepare insightful questions that show your interest in their mission and how you can contribute to their goals, particularly in enhancing membership growth.
