At a Glance
- Tasks: Lead a dynamic team to boost membership growth and enhance customer service.
- Company: Vibrant leisure and sports centre in Wigston, Leicestershire.
- Benefits: Competitive salary, supportive environment, and opportunities for personal development.
- Other info: Join a passionate team focused on excellence and customer satisfaction.
- Why this job: Make a real impact by empowering your team and driving membership success.
- Qualifications: Experience in membership or sales management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Leading a busy team you will take an active lead in the growth of membership at their site, based at their leisure and sports centre in Wigston, Leicestershire.
What your role will be:
- Working at the facility you will provide a line manager role supporting the Membership Advisors to maximise on every opportunity.
- You will set KPIs and targets.
- You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- You will manage the team with the philosophy to ensure that 'everyone's a member.'
- You will look at how our client can convert users to members, develop a high level of customer service and ensure excellence at all times.
- You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
- This will include making sure administration and systems are kept up to date and compliant.
Your background:
- The successful applicant will have experience of working within Membership management, Sales management or consultant background.
- You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
- You will be able to demonstrate at interview your excellent customer service skills and experience.
- You will have experience getting the best out of your team and motivating and driving a sales team to success.
Membership Growth Lead — Drive KPIs and Team Performance employer: Flow Sports Personnel Ltd
As a Membership Growth Lead at our leisure and sports centre in Wigston, Leicestershire, you will thrive in a dynamic work environment that prioritises team collaboration and personal development. We offer competitive benefits, a supportive culture aligned with our spirit values, and ample opportunities for career advancement, ensuring that every team member feels valued and empowered to excel in their role. Join us to make a meaningful impact on our community while enjoying a fulfilling career in the heart of Leicestershire.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Growth Lead — Drive KPIs and Team Performance
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with members and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Prepare some questions to ask during your interview. Think about what you want to know regarding team dynamics, KPIs, and how they support their staff. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
✨Tip Number 3
Practice your customer service scenarios! Be ready to demonstrate how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Membership Growth Lead — Drive KPIs and Team Performance
Some tips for your application 🫡
Show Your Passion for Membership Growth:When writing your application, let us see your enthusiasm for driving membership growth. Share specific examples of how you've successfully increased memberships in the past and what strategies you used to achieve those results.
Highlight Your Leadership Skills:We want to know how you’ve led teams before! In your application, mention your experience in managing and motivating a team. Talk about how you set KPIs and supported your team to reach their targets, showcasing your ability to empower others.
Demonstrate Customer Service Excellence:Customer service is key in this role, so make sure to include examples of how you've provided exceptional service in previous positions. We’re looking for stories that illustrate your commitment to ensuring 'everyone's a member' and how you’ve gone above and beyond for customers.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Use clear language, avoid jargon, and ensure your application reflects your personality. Don’t forget to apply through our website for the best chance of success!
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know Your KPIs
Before the interview, make sure you understand what KPIs are relevant to the role. Research common metrics in membership growth and be ready to discuss how you've successfully driven these in your previous roles.
✨Showcase Team Leadership
Prepare examples of how you've motivated and supported a team in the past. Think about specific situations where you empowered team members to excel and how that led to improved performance.
✨Customer Service Excellence
Be ready to share your experiences in delivering top-notch customer service. Highlight any strategies you've implemented to enhance customer satisfaction and how they contributed to membership growth.
✨Demonstrate Product Knowledge
Familiarise yourself with the facilities and services offered at the leisure and sports centre. Show that you can speak confidently about how these offerings meet customer needs and how you would ensure your team is equally knowledgeable.
