At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer experiences in a busy bowling centre.
- Company: Join a financially stable leisure company with exciting growth plans.
- Benefits: Competitive salary, monthly bonuses, 28 days holiday, and discounts for you and friends.
- Other info: Flexible working hours and ongoing training for career advancement.
- Why this job: Be at the heart of fun and excitement while developing your management skills.
- Qualifications: 12 months management experience in a fast-paced, customer-focused environment.
The predicted salary is between 30000 - 42000 £ per year.
Are you a highly motivated and ambitious manager?
Are you looking for an employer that will invest in you and develop your career further?
Are you looking for a business that is financially stable and has very exciting growth plans?
If so, then look no further!
Role Profile
As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry.
The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.
Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.
To be successful you should have:
- a minimum of twelve months' management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry
- be passionate about customer service
- evidence of inspiring and developing large teams
- be willing to work nights and weekends
- have ambition for success
Join our client as an Assistant Manager, in return you\'ll get:
- an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
- 40-hour contract, plus additional pay for any extra shifts you work
- the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly
- 50% off food when you are working
- optional pension plan
- 28 days holiday
- earn additional days holiday with length of service, up to five days
- one in four weekends off
- ongoing training and development, with the opportunity to fast track your career
- free bowling / golf game vouchers every month
- 30% discount off food and drink for you and up to five friends
- access to our clients Employee Assistance Programme (EAP) for you and your family
- well-being training to support you in the workplace
- opportunity to join the healthcare cash plan
- financial long service awards
- a £15 donation to Barnardo\'s when you complete your induction
- enhanced maternity, paternity, adoption, and shared parental leave benefits
- flexible working, allowing you to have the perfect work life blend
Assistant Manager - Bowling Leisure Centre in London employer: Flow Sports Personnel Ltd
Join a vibrant and supportive team as a Front of House Manager in our wellness-focused spa, where exceptional hospitality is at the heart of everything we do. We offer a dynamic work environment that encourages personal growth and development, with opportunities for leadership and innovation in service delivery. Located in a serene setting, our company prioritises employee well-being and fosters a culture of collaboration, ensuring you thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Bowling Leisure Centre in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and not just another candidate.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to a referral, which is gold in the job hunt!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your past experiences align with what they’re looking for, especially in customer service and team management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Assistant Manager - Bowling Leisure Centre in London
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for customer service in your application. We want to see how you've gone above and beyond to create amazing experiences for customers in your previous roles.
Tailor Your Experience:When writing your application, focus on your management experience in fast-paced environments. We’re looking for specific examples that demonstrate your ability to inspire and develop teams, so don’t hold back!
Be Authentic:Let your personality shine through in your written application. We appreciate authenticity and want to get a sense of who you are beyond just your qualifications. Share your ambitions and what drives you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know the Business Inside Out
Before your interview, take some time to research the leisure centre and its operations. Understand their customer service philosophy, financial targets, and growth plans. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Management Experience
Be ready to discuss your previous management roles in detail. Highlight specific examples where you inspired and developed teams, especially in fast-paced environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Passion for Customer Service
Since the role is heavily focused on customer experience, prepare to share stories that illustrate your commitment to exceptional service. Think about times when you went above and beyond for customers and how that positively impacted your team or business.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the centre's future plans, team dynamics, or training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
