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For Companies At a Glance
- Tasks: Lead a dynamic team to boost membership and deliver exceptional customer service.
- Company: Join one of the UK's largest and most innovative leisure operators.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant culture focused on empowering team members and enhancing customer experiences.
- Qualifications: Experience in membership management or sales, with strong communication and leadership skills required.
- Other info: Opportunity to make a real impact in a fast-paced leisure environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client is one of the UK\’s largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based in Alton. What your role will be Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values. You will manage the team with the philosophy to ensure that \’everyone’s a member.’ Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. This will include making sure administration and systems are kept up to date and compliant. Your background The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success
Leisure Centre Sales Manager employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Centre Sales Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the leisure industry, especially around membership growth strategies. This knowledge will not only help you during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of the company to gain insights into their culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview process.
✨Tip Number 3
Prepare specific examples from your past experience where you've successfully led a team or improved sales performance. Being able to share these stories will showcase your leadership skills and ability to drive results.
✨Tip Number 4
Demonstrate your customer service expertise by thinking of ways to enhance member experiences. Presenting innovative ideas during your interview can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Leisure Centre Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management or sales. Emphasise your leadership skills and any achievements in driving team performance and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure industry and your understanding of the role. Mention specific examples of how you've successfully managed teams and improved membership growth in previous positions.
Highlight Key Skills: In your application, focus on key skills such as communication, team motivation, and customer service excellence. Use concrete examples to demonstrate how you've applied these skills in past roles.
Prepare for the Interview: Anticipate questions related to team management and customer service. Be ready to discuss your strategies for converting users to members and how you plan to meet KPIs and targets in the role.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Showcase Your Leadership Skills
As a Leisure Centre Sales Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and developed your team in the past.
✨Demonstrate Customer Service Excellence
Since customer service is key in this role, think of specific instances where you've gone above and beyond for customers. Highlight your ability to convert users into members through exceptional service.
✨Know Your KPIs
Familiarise yourself with common Key Performance Indicators (KPIs) in sales and membership management. Be ready to discuss how you have set and achieved targets in previous roles.
✨Prepare for Team Dynamics Questions
Expect questions about how you handle team performance and support. Prepare to share strategies you've used to monitor and improve team performance while aligning with company values.
