At a Glance
- Tasks: Lead a dynamic team, ensuring safety and exceptional customer service at our leisure centre.
- Company: Join one of the UK's largest leisure and sports centre operators.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Exciting role with varied shifts, including evenings and weekends.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Experience in aquatics and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client is one of the UK's largest and leading leisure and sports centre operators. They are currently looking to recruit a Duty Manager at their leading site, based in Berkhamsted. The successful candidate will be responsible for supporting the day-to-day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
Key Responsibilities and Qualifications:
- Ideally have experience working in aquatics, especially swimming lessons at a supervisory or management level.
- Be able to lead and motivate a diverse team fully embracing our company values.
- Be focused on high customer service standards.
- Have excellent verbal, written and IT communication skills.
- Create an environment where colleagues can achieve their full potential.
- Manage cost control and drive income in all areas of the business.
- Demonstrate exceptional time management and deadline compliance.
Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
Leisure Centre Duty Manager - Lead Team, Safety & Service employer: Flow Sports Personnel Ltd
As one of the UK's largest leisure and sports centre operators, our client offers a dynamic work environment in Berkhamsted that prioritises employee growth and development. With a strong focus on customer service excellence and team motivation, employees are encouraged to embrace their potential while enjoying a supportive culture that values health and safety. The company provides comprehensive training opportunities, including essential qualifications, ensuring that staff are well-equipped to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Centre Duty Manager - Lead Team, Safety & Service
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Duty Manager role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and customer service. Think of examples from your past experiences that highlight your skills in these areas. We want you to shine when it’s your turn to talk!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Let’s get you that Duty Manager position!
We think you need these skills to ace Leisure Centre Duty Manager - Lead Team, Safety & Service
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any relevant experience you have in aquatics or management. We want to see how you've led teams and ensured safety in previous roles, so don’t hold back!
Customer Service is Key:Since this role is all about driving customer service excellence, share specific examples of how you've gone above and beyond for customers in the past. We love a good story!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points if needed to make your skills and experiences stand out. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety regulations, especially in aquatics. Familiarise yourself with the specific requirements for the National Pool Lifeguard and First Aid qualifications, as well as any relevant experience you have in managing swimming lessons.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated a team in the past. Think about situations where you’ve embraced company values and created a positive environment for your colleagues. This will demonstrate that you can lead a diverse team effectively.
✨Customer Service is Key
Be ready to discuss your approach to delivering high customer service standards. Share specific instances where you’ve gone above and beyond for customers, and how you plan to drive customer service excellence in this role.
✨Time Management Matters
Since the role involves managing multiple responsibilities, be prepared to talk about your time management strategies. Discuss how you prioritise tasks and meet deadlines, especially in a busy leisure centre environment.
