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- Tasks: Lead the F&B team, ensuring top-notch service and minimal customer complaints.
- Company: Join one of the UK's largest and most innovative Leisure Centre operators.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team that values customer satisfaction and operational excellence.
- Qualifications: Minimum 18 months experience in hospitality operations with leadership skills required.
- Other info: Ideal for those passionate about food and beverage management in a leisure setting.
The predicted salary is between 28800 - 43200 £ per year.
Our client of one of the UK\’s largest and most progressive Leisure Centre operators. They are currently looking to recruit a F&B Team Leader to join one of their flagship sites, based in St Albans. Main Objective: To ensure that F&B services meet the requirements of the organisation and customers and that all resources are deployed in an efficient, cost effective and safe manner. Ensuring all policies, procedures are followed, monitored & recorded. Responsibilities: – Ensure the catering team & facilities are managed daily so that there is no more than 10 customer complaints per month and by meeting & greeting of customers within the first 30 seconds of them entering our facility. – Ensure the team are trained, developed and monitored. While promoting food & beverage offering to our clients members/visitors by up selling & no waiting times of over 5 mins – Responsible for operating a till within departmental procedures – Complete rotas & costed rotas in line with your budget – Responsible for the running of the F&B operation and all associated areas within the leisure centre, such as café, restaurant, hospitality, kitchen, stores, back-of-house, bars, and the The Quality Management System (EQMS) – Ensure through appropriate colleagues that all equipment used within the F&B operation is maintained, stored, cleaned and up to company standards. To ensure all hire equipment is checked in & re-checked on its departure. To ensure all vending equipment is checked in, maintained & re-checked on its departure – Where appropriate the ordering, storage, production and service of all food and beverages, vending, light equipment, laundry, disposable and cleaning materials. This should also include wastage records & china stock breakage controls. To complete & check weekly & monthly stock takes. To control cost & GP’s, every new product to be inputted & GP cost & sales sheet to achieve GP for your unit We are looking for dynamic and engaging leaders, with a minimum of 18 months experience within hospitality operations. We are ideally looking for candidates with supervisory and team leadership experience, with the ability to manage multi use F&B operations
Hospitality Manager - Leisure Centre employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager - Leisure Centre
✨Tip Number 1
Familiarise yourself with the specific leisure centre's operations and customer service standards. Understanding their unique approach will help you demonstrate how your experience aligns with their expectations during any discussions.
✨Tip Number 2
Network with current or former employees of the leisure centre. They can provide valuable insights into the company culture and what they look for in a Hospitality Manager, which can give you an edge in your conversations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed F&B operations in the past. Highlight your ability to reduce customer complaints and improve service efficiency, as these are key responsibilities for the role.
✨Tip Number 4
Showcase your leadership skills by discussing how you've trained and developed teams in previous roles. Be ready to explain your approach to motivating staff and ensuring high standards in a fast-paced environment.
We think you need these skills to ace Hospitality Manager - Leisure Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in food and beverage operations. Emphasise any supervisory roles and specific achievements that demonstrate your ability to manage teams and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description, such as managing customer complaints and training staff.
Highlight Relevant Skills: In your application, focus on key skills that are essential for the Hospitality Manager position, such as team leadership, budget management, and customer service excellence. Use specific examples to illustrate how you've successfully applied these skills in past roles.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know the Company Inside Out
Before your interview, make sure to research the leisure centre operator thoroughly. Understand their values, mission, and the specific services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Leadership Skills
As a Hospitality Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. Highlight how you can motivate and develop your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about how you would handle customer complaints, manage staff during peak times, or ensure compliance with health and safety regulations. Practising these scenarios can give you an edge.
✨Showcase Your Financial Acumen
Since the role involves managing budgets and controlling costs, be ready to discuss your experience with financial management. Talk about how you've previously managed rotas, conducted stock takes, or controlled wastage to meet financial targets.
