At a Glance
- Tasks: Lead the F&B team, ensuring top-notch service and efficient operations.
- Company: Join one of the UK's largest and most innovative Leisure Centre operators.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team that values customer satisfaction and teamwork.
- Qualifications: Minimum 18 months experience in hospitality with leadership skills required.
- Other info: Ideal for those passionate about food and beverage management in a leisure setting.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Our client of one of the UK's largest and most progressive Leisure Centre operators. They are currently looking to recruit a F&B Team Leader to join one of their flagship sites, based in St Albans.\\n\\nMain Objective:\\n\\nTo ensure that F&B services meet the requirements of the organisation and customers and that all resources are deployed in an efficient, cost effective and safe manner. Ensuring all policies, procedures are followed, monitored & recorded.\\n\\nResponsibilities:\\n\\n- Ensure the catering team & facilities are managed daily so that there is no more than 10 customer complaints per month and by meeting & greeting of customers within the first 30 seconds of them entering our facility.\\n\\n- Ensure the team are trained, developed and monitored.
While promoting food & beverage offering to our clients members/visitors by up selling & no waiting times of over 5 mins\\n\\n- Responsible for operating a till within departmental procedures\\n\\n- Complete rotas & costed rotas in line with your budget\\n\\n- Responsible for the running of the F&B operation and all associated areas within the leisure centre, such as café, restaurant, hospitality, kitchen, stores, back-of-house, bars, and the The Quality Management System (EQMS)\\n\\n- Ensure through appropriate colleagues that all equipment used within the F&B operation is maintained, stored, cleaned and up to company standards. To ensure all hire equipment is checked in & re-checked on its departure. To ensure all vending equipment is checked in, maintained & re-checked on its departure\\n\\n- Where appropriate the ordering, storage, production and service of all food and beverages, vending, light equipment, laundry, disposable and cleaning materials.
This should also include wastage records & china stock breakage controls. To complete & check weekly & monthly stock takes. To control cost & GP’s, every new product to be inputted & GP cost & sales sheet to achieve GP for your unit\\n\\nWe are looking for dynamic and engaging leaders, with a minimum of 18 months experience within hospitality operations.
We are ideally looking for candidates with supervisory and team leadership experience, with the ability to manage multi use F&B operations
Hospitality Manager - Leisure Centre employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager - Leisure Centre
✨Tip Number 1
Familiarise yourself with the specific operations of leisure centres, especially in food and beverage management. Understanding the unique challenges and customer expectations in this environment will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the hospitality and leisure industry. Attend local events or join online forums to connect with others who may have insights or even referrals for the role you're interested in.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to provide examples of how you've handled customer complaints and improved service efficiency.
✨Tip Number 4
Research the company’s values and mission. Tailoring your conversation to align with their goals during interviews can demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Hospitality Manager - Leisure Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in food and beverage operations. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description, such as managing customer complaints and training staff.
Highlight Relevant Skills: In your application, focus on key skills that are essential for the role, such as team leadership, customer service excellence, and financial management. Use specific examples to illustrate how you've successfully applied these skills in past positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Showcase Your Leadership Skills
As a Hospitality Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, motivation, and conflict resolution.
✨Understand the F&B Operations
Familiarise yourself with food and beverage operations, including cost control and customer service standards. Be ready to discuss how you would handle specific scenarios, such as managing customer complaints or ensuring efficient service.
✨Emphasise Customer Engagement
Customer satisfaction is key in this role. Think of ways you've enhanced customer experiences in previous positions and be prepared to share these stories during the interview. Highlight your approach to greeting customers and handling feedback.
✨Prepare for Budget Management Questions
Since you'll be responsible for rotas and budgets, brush up on your financial management skills. Be ready to discuss how you've previously managed budgets, controlled costs, and maximised profitability in a hospitality setting.