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- Tasks: Lead a vibrant team and ensure an unforgettable customer experience in a fun environment.
- Company: Join a dynamic hospitality and bowling centre with a focus on teamwork and excellence.
- Benefits: Competitive salary, monthly bonuses, 50% off food, and flexible working hours.
- Other info: Enjoy ongoing training, career growth opportunities, and free bowling/golf vouchers.
- Why this job: Be at the heart of the action, making every day exciting and impactful.
- Qualifications: Management experience in fast-paced environments and a passion for customer service.
The predicted salary is between 25000 - 30000 ÂŁ per year.
As an Assistant Manager for our client, you will be at the centre of the customer and team experience, ensuring the centre has the best standards and service in the industry. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our client's fast‑paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back‑of‑house duties, as well as running an exceptional operation front‑of‑house. You will be responsible for delivering financial targets and service standards.
Qualifications
- Minimum of twelve months’ management experience in a fast‑paced, customer‑facing environment, ideally within the leisure, hospitality, or retail industry.
- Passionate about customer service.
- Evidence of inspiring and developing large teams.
- Willing to work nights and weekends.
- A ambition for success.
Benefits
- An excellent salary as well as the opportunity to earn an extra ÂŁ1 per hour, paid every month as part of our monthly bonus scheme.
- 40-hour contract, plus additional pay for any extra shifts you work.
- The opportunity to earn an outperformance bonus: share of your centre profits once you hit target, paid half‑yearly.
- 50% off food when you are working.
- Optional pension plan.
- 28 days holiday.
- Additional days holiday with length of service, up to five days.
- One in four weekends off.
- Ongoing training and development, with the opportunity to fast‑track your career.
- Free bowling / golf game vouchers every month.
- 30% discount off food and drink for you and up to five friends.
- Access to our client’s Employee Assistance Programme (EAP) for you and your family.
- Well‑being training to support you in the workplace.
- Opportunity to join the healthcare cash plan.
- Financial long‑service awards.
- A £15 donation to Barnardo’s when you complete your induction.
- Enhanced maternity, paternity, adoption, and shared parental leave benefits.
- Flexible working, allowing you to have the perfect work‑life blend.
Assistant Manager - Hospitality And Bowling Centre in Hampshire employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Hospitality And Bowling Centre in Hampshire
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role, especially your management skills and customer service passion.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager - Hospitality And Bowling Centre in Hampshire
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond to create amazing experiences for customers in your previous roles.
Tailor Your Experience: When writing your application, focus on your management experience in fast-paced environments. We’re looking for evidence of how you’ve inspired and developed teams, so share specific examples that showcase your skills.
Be Authentic: Let your personality shine through in your written application. We appreciate authenticity, so don’t be afraid to show us who you are and what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager in a hospitality and bowling centre. Familiarise yourself with customer service standards, team management, and financial targets. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in coaching and mentoring teams. Think of specific examples where you've inspired your team or improved service standards. This is crucial as the role involves leading a diverse group in a fast-paced environment.
✨Demonstrate Your Customer Service Passion
Since the role revolves around customer experience, share stories that highlight your commitment to exceptional service. Discuss how you've handled challenging situations or gone above and beyond to ensure customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company culture, team dynamics, or future goals for the centre. This shows your genuine interest in the position and helps you assess if it's the right fit for you.