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For Companies At a Glance
- Tasks: Lead and manage daily operations at the Community and Cycle Centre in St Albans.
- Company: Join one of the UK's largest and most progressive leisure centre operators.
- Benefits: Enjoy a hands-on role with opportunities for professional growth and development.
- Why this job: Be part of a vibrant community, making a real impact on customer experiences.
- Qualifications: Minimum 2 years management experience in a leisure centre or health club required.
- Other info: Ideal for resilient individuals with strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Our client is one of the UK's largest and most progressive Leisure Centre operators. They are currently looking for a General Manager to join and manage their Community and Cycle Centre operations, based in St Albans. This is a hands-on lone working General Manager role and you will be involved in all aspects of the business operation.
KEY OBJECTIVES
- Ensure the implementation of the company Safe Manual.
- Maintain a high profile 'shop floor' presence and a high level of interaction with the staff and customers.
- Respond quickly and efficiently to complaints from customers. Feedback any key issues to the Contract Manager.
- Carry out any duties of other members of staff if necessary, e.g. cover for breaks, holidays, sickness etc.
- Oversee the day-to-day maintenance and cleaning within the Centre.
- Co-ordinate and oversee the performance of the centre in line with company operating procedures.
- Liaise as necessary with the Client Monitoring Officer(s), reacting quickly and efficiently to any issue raised.
We are looking for candidates with a minimum of 2 years management experience within a leisure centre or health club setting. We are looking for candidates who are professional, engaging and resilient, who have strong problem-solving skills.
General Manager - Community and Cycle Centre employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Community and Cycle Centre
✨Tip Number 1
Familiarise yourself with the specific operations of leisure centres, especially in community and cycle settings. Understanding the unique challenges and customer interactions in these environments will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of similar leisure centres. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your problem-solving skills through real-life examples. Think of specific situations where you've successfully resolved issues in a management role, as this will resonate well with the interviewers.
✨Tip Number 4
Demonstrate your commitment to customer service by preparing to discuss how you would handle complaints and feedback. Highlighting your proactive approach to maintaining high standards will set you apart from other candidates.
We think you need these skills to ace General Manager - Community and Cycle Centre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key objectives and responsibilities of the General Manager position. Tailor your application to highlight your relevant experience in managing leisure centres or health clubs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your management experience, particularly in a leisure centre or health club setting. Provide specific examples of how you've successfully handled customer complaints, maintained operations, and led a team.
Showcase Problem-Solving Skills: Since the role requires strong problem-solving skills, include examples in your application that demonstrate your ability to respond quickly and efficiently to issues. This could be through anecdotes or achievements from previous roles.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are drawn to this particular leisure centre operator and how your values align with theirs.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Show Your Hands-On Approach
As a General Manager, you'll be expected to be involved in all aspects of the business. During the interview, share examples of how you've successfully managed operations in a hands-on manner, demonstrating your ability to lead by example.
✨Highlight Your Customer Interaction Skills
Since maintaining a high profile presence and interacting with customers is key, prepare to discuss specific instances where you've effectively handled customer complaints or feedback. This will showcase your problem-solving skills and resilience.
✨Demonstrate Your Team Management Experience
With a minimum of 2 years management experience required, be ready to talk about your leadership style and how you've motivated and supported your team in previous roles. Use concrete examples to illustrate your approach.
✨Familiarise Yourself with Company Procedures
Understanding the company's Safe Manual and operating procedures is crucial. Before the interview, research the company’s values and practices, and be prepared to discuss how you would implement these in your role as General Manager.
