At a Glance
- Tasks: Lead front-of-house operations and ensure a welcoming experience for guests.
- Company: Join a vibrant spa and club focused on wellness and exceptional hospitality.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with opportunities for career advancement.
- Why this job: Be a key player in creating memorable experiences for guests and leading a passionate team.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 28000 - 31200 £ per year.
Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality? We’re looking for a Spa & Club Front of House Manager to oversee our clients front-of-house operations, ensuring a seamless and welcoming experience for their guests. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we’d love to hear from you!
The Role:
- Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation.
- Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement.
- Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively.
- VIP & Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experience.
- Interdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service delivery.
- Performance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members.
- Staff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met.
- Facility Maintenance: Ensure the facilities are maintained to the highest standards.
Front of House/Reception Manager employer: Flow Sports Personnel Ltd
Join a vibrant and supportive team dedicated to wellness and exceptional hospitality, where your leadership skills will shine as you manage front-of-house operations in a dynamic environment. Our company fosters a culture of collaboration and growth, offering ample opportunities for professional development and recognition of achievements. Located in a prime area, we provide a unique work atmosphere that prioritises employee well-being and customer satisfaction, making it an ideal place for those seeking meaningful and rewarding employment.
