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- Tasks: Lead front-of-house operations, ensuring a welcoming experience for guests.
- Company: Join a dynamic spa focused on wellness and exceptional hospitality.
- Benefits: Enjoy flexible shifts, team perks, and a vibrant work environment.
- Why this job: Be part of a fast-paced team dedicated to outstanding customer service and personal growth.
- Qualifications: Experience in management, strong leadership skills, and excellent communication abilities required.
- Other info: Willingness to step in during emergencies is essential.
Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality? We’re looking for a Spa Front of House Manager to oversee our clients front-of-house operations, ensuring a seamless and welcoming experience for their guests. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we’d love to hear from you!
The Role:
- Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation.
- Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement.
- Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively.
- VIP & Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experience.
- Interdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service delivery.
- Performance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members.
- Staff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met.
- Facility Maintenance: Ensure that the spa’s public spaces are well-maintained, tidy, and spotless at all times.
- Food & Beverage Oversight: Manage and review food and beverage service, control beverage stock, and conduct allergen training for staff.
- Revenue Growth: Liaise with the Spa Manager and Spa Director to explore revenue enhancement opportunities and innovative ideas for departmental growth.
- Cleaning Standards: Coordinate with the cleaning team to maintain high cleaning standards in all spa areas.
- Treatment Revenue Management: Manage online late availability in collaboration with the Treatments Manager.
- Operational Responsibilities: Responsible for the opening and closing of the spa, processing and reconciling daily business transactions, and efficiently managing family swim time sessions.
- Inventory Management: Conduct monthly stock takes of towels and robes, and oversee the ordering of stock as required.
- Compliance: Ensure adherence to GDPR regulations at reception and oversee the functionality of reception equipment.
- Miscellaneous Tasks: Carry out any reasonable tasks requested by the Management Team to ensure smooth spa operations. Be willing to step in during emergencies as needed.
Skills:
- Proven experience in a managerial role preferably within a spa or hospitality setting.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Ability to handle complaints and resolve issues effectively.
- Proficiency in scheduling software.
- Flexibility to work varied shifts, including evenings and weekends.
Front of House Manager - Spa and Leisure employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager - Spa and Leisure
✨Tip Number 1
Familiarise yourself with the latest trends in wellness and spa services. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the spa and hospitality sector. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the Front of House Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer service in previous roles. Highlighting your leadership skills will be crucial in showcasing your fit for this managerial position.
✨Tip Number 4
Research StudySmarter and our values, especially regarding customer service and team collaboration. Being able to articulate how your personal values align with ours can make a strong impression during the interview process.
We think you need these skills to ace Front of House Manager - Spa and Leisure
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise any previous roles that involved customer service, team leadership, or spa operations to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and exceptional hospitality. Mention specific experiences that demonstrate your ability to lead a team and handle customer enquiries effectively.
Highlight Relevant Skills: In your application, clearly outline your skills related to team management, customer service, and operational responsibilities. Use examples to illustrate how you've successfully managed similar tasks in the past.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work as a Front of House Manager in a spa setting. Discuss why you are drawn to this role and how you can contribute to creating a welcoming experience for guests.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Show Your Passion for Wellness
Make sure to express your enthusiasm for wellness and hospitality during the interview. Share personal experiences or stories that highlight your commitment to creating a welcoming environment for guests.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you facilitated communication, motivated your team, or resolved conflicts to showcase your leadership abilities.
✨Highlight Customer Service Excellence
Be ready to discuss your approach to customer service. Provide examples of how you've handled complaints or difficult situations effectively, ensuring a positive experience for guests.
✨Familiarise Yourself with Interdepartmental Collaboration
Understand the importance of working with other departments. Be prepared to talk about how you've built relationships across teams in previous roles to enhance service delivery and operational efficiency.
