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- Tasks: Lead a team of Duty Managers and ensure top-notch customer service.
- Company: Join one of the UK's largest and innovative Leisure Centre operators.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team making a real impact in the community.
- Qualifications: Must have NPLQ with AED, IOSH, and PPO certifications.
- Other info: This is a maternity cover position at a leading site in Tooting Bec.
The predicted salary is between 30000 - 42000 £ per year.
Our client is one of the UK’s largest and most forward thinking Leisure Centre operators. They are currently looking to recruit a Senior Duty Manager for their leading site in Tooting Bec. This is a maternity cover position. Role purpose As a Senior Duty Manager you will oversee the Duty Managers (DMs), as well as carry out DM duties yourself. Working alongside other department/function managers you will lead an operational team in ensuring high levels of customer service and site presentation are achieved through the delivery of company and site processes. In the absence of other deparmtent/function managers you will support other colleagues in their respective departments and ultimately be a representative of senior centre management in their absence. Key accountabilities and decision ownership: – Assist the Operations Manager and/or General Manager in the operational management of the centre including the Safe QMS. – Lead and manage a team of Duty Managers (and respective junior staff) through recruitment, day to day management, appraisals. – Maintain a high profile shop floor presence and a high level of interaction with the staff and customers – Carry out the role of Duty Manager as and when required Qualifcations Required The candidate must hold: * NPLQ with AED * IOSH * PPO
Duty Manager - Leisure Centre employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Leisure Centre
✨Tip Number 1
Familiarize yourself with the specific operations and customer service standards of leisure centres. Understanding the unique challenges and expectations in this environment will help you demonstrate your readiness for the role.
✨Tip Number 2
Network with current or former employees of the leisure centre industry. They can provide valuable insights into the company culture and what it takes to succeed as a Senior Duty Manager.
✨Tip Number 3
Highlight any previous experience in managing teams, especially in a leisure or customer-focused environment. Be prepared to discuss specific examples of how you've led teams to achieve high levels of service.
✨Tip Number 4
Stay updated on the latest trends and best practices in leisure management. Showing that you are proactive about your professional development can set you apart from other candidates.
We think you need these skills to ace Duty Manager - Leisure Centre
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Duty Manager position. Understand the key responsibilities and qualifications required, such as NPLQ with AED, IOSH, and PPO certifications.
Tailor Your CV: Customize your CV to highlight relevant experience in leisure management, team leadership, and customer service. Emphasize any previous roles where you managed teams or operations in a leisure or hospitality setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure industry and your ability to lead a team. Mention specific examples of how you've successfully managed staff and improved customer service in past roles.
Highlight Relevant Qualifications: Clearly list your qualifications, especially the NPLQ with AED, IOSH, and PPO certifications. Make sure these are easily visible in your application to demonstrate you meet the essential criteria for the role.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Show Your Leadership Skills
As a Senior Duty Manager, you'll be overseeing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Share specific instances where you went above and beyond to ensure customer satisfaction, and how you would maintain high service standards at the leisure centre.
✨Familiarize Yourself with Health and Safety Protocols
Since the role involves operational management and safety, brush up on relevant health and safety regulations. Be ready to discuss how you would implement and uphold these standards in the centre.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios you might face as a Duty Manager and how you would handle them, especially in the absence of other managers.
