At a Glance
- Tasks: Lead a dynamic team to grow memberships and enhance customer service.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Empower your team and drive success in a supportive culture.
- Why this job: Make a real impact in a fun, energetic fitness setting.
- Qualifications: Experience in membership management or sales, with strong communication skills.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager based at their leading facility in Daventry.
What your role will be:
- Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
- Working to set KPIs and targets.
- You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- You will manage the team with the philosophy to ensure that 'everyone’s a member.' Looking at how our client can convert users to members.
- Developing a high level of customer service and ensuring excellence at all times.
- You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
- This will include making sure administration and systems are kept up to date and compliant.
Your background:
- The successful applicant will have experience of working within a Membership management or Sales manager or consultant background.
- You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
- You will be able to demonstrate at interview your excellent customer service skills and experience.
- You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
Sales Membership Manager - Fitness Leisure Centre in Daventry employer: Flow Sports Personnel Ltd
As one of the UK's largest and most progressive leisure operators, our client offers a vibrant work culture that prioritises employee development and teamwork. Located in Daventry, this role as Sales Membership Manager not only provides competitive benefits but also fosters an environment where your leadership can directly impact membership growth and customer satisfaction. With a commitment to excellence and a focus on empowering staff, this is an ideal opportunity for those looking to thrive in a dynamic and supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Membership Manager - Fitness Leisure Centre in Daventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness industry and let them know you're on the hunt for a Sales Membership Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their approach to customer service and membership growth, so you can showcase how your experience aligns with their goals. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you, focusing on your ability to motivate teams and drive sales. This will help you articulate your skills and experiences confidently when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so make sure to highlight your passion for fitness and customer service.
We think you need these skills to ace Sales Membership Manager - Fitness Leisure Centre in Daventry
Some tips for your application 🫡
Show Your Passion for Fitness:When writing your application, let your enthusiasm for fitness and leisure shine through. We want to see how your passion aligns with our mission to convert users into members and create a vibrant community.
Highlight Your Leadership Skills:Make sure to showcase your experience in leading teams and driving sales. We’re looking for someone who can motivate and empower their team, so share specific examples of how you've done this in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Sales Membership Manager role. We love seeing candidates who take the extra step to connect their skills with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to sales and membership management. Be ready to discuss how you've met or exceeded targets in previous roles, as this will show your potential employer that you understand the importance of driving membership growth.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved their performance. This will help demonstrate your ability to empower others and align with the company's values.
✨Customer Service is Key
Since the role emphasises excellent customer service, come prepared with anecdotes that highlight your experience in this area. Discuss how you've handled difficult situations or turned potential complaints into positive experiences for customers.
✨Be Ready to Discuss Product Knowledge
Familiarise yourself with the facilities and services offered by the leisure centre. Being able to speak confidently about the products and how they meet customer needs will show that you're proactive and genuinely interested in the role.
