At a Glance
- Tasks: Lead a dynamic team to grow memberships and enhance customer service at our leisure centre.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Join a supportive culture focused on excellence and customer satisfaction.
- Why this job: Make a real impact in the fitness industry while empowering your team.
- Qualifications: Experience in membership management or sales, with strong communication skills.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at their leisure and sports centre in Cranleigh, Surrey.
What your role will be:
- Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
- Working to set KPIs and targets.
- You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- You will manage the team with the philosophy to ensure that 'everyone’s a member.' Looking at how our client can convert users to members.
- Developing a high level of customer service and ensuring excellence at all times.
- You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
- This will include making sure administration and systems are kept up to date and compliant.
Your background:
- The successful applicant will have experience of working within a Membership management or Sales manager or consultant background.
- You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
- You will be able to demonstrate at interview your excellent customer service skills and experience.
- You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
Sales Manager - Fitness Leisure in Cranleigh employer: Flow Sports Personnel Ltd
As one of the UK's largest and most progressive leisure operators, our client offers a vibrant work culture that prioritises employee growth and development. Located in the picturesque town of Cranleigh, Surrey, this role as a Sales Manager - Fitness Leisure not only provides competitive benefits but also fosters a supportive environment where teamwork and customer service excellence are at the forefront. Join a dynamic team dedicated to empowering each member and creating a welcoming atmosphere for all.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager - Fitness Leisure in Cranleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness and leisure industry. Attend local events or join online groups where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer service and team management. Be ready to share how your experience aligns with their goals and how you can help grow their membership base.
✨Tip Number 3
Show off your skills! If you have any relevant achievements or success stories from your previous roles, make sure to highlight them during your conversations. Numbers speak volumes, so don’t shy away from sharing your KPIs and targets met.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining the team. Let’s get you that dream job!
We think you need these skills to ace Sales Manager - Fitness Leisure in Cranleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Membership Manager. Highlight your experience in sales management and customer service, and don’t forget to mention any KPIs you've smashed in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about fitness and leisure, and how your leadership style aligns with our spirit values. Keep it engaging and personal!
Showcase Your Team Management Skills:We want to see how you’ve motivated and driven teams to success in the past. Share specific examples of how you’ve empowered your team and improved performance – numbers speak volumes!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to membership growth. Be ready to discuss how you've previously met or exceeded targets in your past roles. This shows you understand the importance of metrics in driving success.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership approach. Think about times when you empowered your team or turned a struggling member into a top performer. This will demonstrate your ability to motivate and drive a sales team effectively.
✨Customer Service is Key
Since customer service is crucial in this role, come equipped with stories that showcase your excellent customer service skills. Discuss how you've handled difficult situations or turned users into loyal members, aligning with the philosophy that 'everyone’s a member.'
✨Be Ready to Discuss Product Knowledge
Familiarise yourself with the facilities and services offered at the leisure centre. Being able to speak confidently about the products and how they meet customer needs will show that you're serious about the role and can empower your team to be experts too.
