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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer experiences and operational excellence.
- Company: Join a financially stable business with exciting growth plans in leisure hospitality.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and flexible working options.
- Why this job: Be part of a vibrant culture focused on people development and career progression.
- Qualifications: Must have 12 months management experience in a fast-paced, customer-facing role.
- Other info: Receive free bowling/golf vouchers and well-being training to support your work-life balance.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Are you a highly motivated and ambitious manager?
Are you looking for an employer that will invest in you and develop your career further?
Are you looking for a business that is financially stable and has very exciting growth plans?
If so, then look no further!
As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within this role the key focus will be people development and employee engagement/HR initiatives. Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.
Responsibilities
- Coach and mentor the team on shift to deliver high standards of service and performance.
- Ensure the centre is a safe and fun environment for customers.
- Be hands on across all areas of the busy centre.
- Support the General Manager with back of house duties and run an exceptional front-of-house operation.
- Focus on people development and employee engagement/HR initiatives.
Requirements
- A minimum of twelve months\’ management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry.
- Be passionate about customer service.
- A record of inspiring and developing large teams.
- Be willing to work nights and weekends.
- Have ambition for success.
Benefits
- An excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme.
- 40-hour contract, plus additional pay for any extra shifts you work.
- Opportunity to earn an outperformance bonus, a share of centre profits once target is hit – paid half yearly.
- 50% off food when you are working.
- Optional pension plan.
- 28 days holiday, with additional days based on length of service, up to five days.
- One in four weekends off.
- Ongoing training and development, with the opportunity to fast track your career.
- Free bowling/golf game vouchers every month.
- 30% discount off food and drink for you and up to five friends.
- Access to the Employee Assistance Programme (EAP) for you and your family.
- Well-being training to support you in the workplace.
- Opportunity to join the healthcare cash plan.
- Financial long service awards.
- A £15 donation to Barnardo\’s when you complete your induction.
- Enhanced maternity, paternity, adoption, and shared parental leave benefits.
- Flexible working, allowing you to have the perfect work life blend.
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Assistant Manager - Leisure Hospitality employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Leisure Hospitality
✨Tip Number 1
Network with professionals in the leisure and hospitality industry. Attend local events or join online forums to connect with current employees or managers. This can give you insights into the company culture and expectations, making you a more appealing candidate.
✨Tip Number 2
Demonstrate your passion for customer service during any interactions you have with the company. Whether it's through informal chats or during interviews, share specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Familiarise yourself with the latest trends in leisure and hospitality management. Being knowledgeable about current industry standards and innovations can set you apart from other candidates and show your commitment to professional growth.
✨Tip Number 4
Prepare to discuss your experience in team development and employee engagement. Think of specific instances where you've successfully mentored or inspired a team, as this aligns closely with the responsibilities of the Assistant Manager role.
We think you need these skills to ace Assistant Manager - Leisure Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience in fast-paced, customer-facing environments. Emphasise any specific achievements related to team development and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ambition for success. Mention how your previous experiences align with the responsibilities of the Assistant Manager role.
Highlight Relevant Skills: In your application, focus on skills such as coaching, mentoring, and financial target achievement. Provide examples of how you've inspired and developed teams in past roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a dynamic environment. Mention your willingness to work nights and weekends, as well as your commitment to creating a safe and fun atmosphere for customers.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure a great experience for customers in your previous roles.
✨Highlight Your Management Experience
Discuss your management experience in detail, especially in fast-paced environments. Be prepared to talk about how you've inspired and developed teams, as this is crucial for the Assistant Manager role.
✨Demonstrate Your Ability to Handle Challenges
Prepare to discuss situations where you've faced challenges in a busy environment. Highlight your problem-solving skills and how you maintained high standards under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company's growth plans and employee development initiatives. This demonstrates your ambition and alignment with their values.