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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer experiences and operational excellence.
- Company: Join a financially stable business with exciting growth plans in leisure hospitality.
- Benefits: Enjoy flexible working, bonuses, discounts, and ongoing training for career advancement.
- Why this job: Be part of a fun, fast-paced environment that values your development and success.
- Qualifications: Must have 12 months management experience in a customer-facing role, ideally in leisure or hospitality.
- Other info: Receive free bowling/golf vouchers monthly and contribute to charity through your induction.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Are you a highly motivated and ambitious manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further!
Responsibilities
As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.
Requirements
- a minimum of twelve months\’ management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry
- be passionate about customer service
- evidence of inspiring and developing large teams
- be willing to work nights and weekends
- have ambition for success
Benefits
- an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
- 40-hour contract, plus additional pay for any extra shifts you work
- the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target – paid half yearly
- 50% off food when you are working
- optional pension plan
- 28 days holiday
- earn additional days holiday with length of service, up to five days
- one in four weekends off
- ongoing training and development, with the opportunity to fast track your career
- free bowling / golf game vouchers every month
- 30% discount off food and drink for you and up to five friends
- access to our clients Employee Assistance Programme (EAP) for you and your family
- well-being training to support you in the workplace
- opportunity to join the healthcare cash plan
- financial long service awards
- a £15 donation to Barnardo\’s when you complete your induction
- enhanced maternity, paternity, adoption, and shared parental leave benefits
- flexible working, allowing you to have the perfect work life blend
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Assistant Manager - Leisure Hospitality employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Leisure Hospitality
✨Tip Number 1
Familiarise yourself with the leisure and hospitality industry trends. Understanding current market dynamics will help you speak confidently about how you can contribute to the company's growth during interviews.
✨Tip Number 2
Network with professionals in the leisure and hospitality sector. Attend industry events or join relevant online groups to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare to discuss your management experience in detail. Be ready to share specific examples of how you've inspired and developed teams, as this is a key requirement for the Assistant Manager role.
✨Tip Number 4
Show your passion for customer service by sharing personal anecdotes. Highlighting your commitment to creating exceptional customer experiences can set you apart from other candidates.
We think you need these skills to ace Assistant Manager - Leisure Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience in fast-paced, customer-facing environments. Emphasise any relevant roles in leisure, hospitality, or retail, and showcase your achievements in inspiring and developing teams.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your ambition for success. Mention specific examples of how you've coached teams and improved service standards in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as team leadership, financial target achievement, and operational management. Use keywords from the job listing to make your application stand out.
Prepare for Interviews: If selected for an interview, prepare by thinking about scenarios where you've successfully managed teams or improved customer experiences. Be ready to discuss your willingness to work nights and weekends, as well as your strategies for maintaining a safe and fun environment.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure a great experience for customers in your previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your management experience, particularly how you've inspired and developed teams. Highlight any coaching or mentoring experiences that showcase your ability to lead effectively in a fast-paced environment.
✨Understand the Business Operations
Familiarise yourself with the operational aspects of leisure hospitality. Be ready to talk about how you would manage both front of house and back of house duties, ensuring smooth operations and high service standards.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past where you successfully managed difficult customer interactions or team dynamics.
