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For Companies At a Glance
- Tasks: Lead and inspire a dynamic team while ensuring top-notch customer experiences.
- Company: Join a financially stable business with exciting growth plans in the hospitality sector.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and flexible working options.
- Why this job: This role offers hands-on experience in a fun environment with opportunities for career advancement.
- Qualifications: Must have 12 months of management experience in a fast-paced, customer-facing role.
- Other info: Receive ongoing training, free games, and well-being support for you and your family.
Are you a highly motivated and ambitious manager?
Are you looking for an employer that will invest in you and develop your career further?
Are you looking for a business that is financially stable and has very exciting growth plans?
If so, then look no further!
As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry.
The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.
Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.
To be successful you should have:
- a minimum of twelve months management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry
- be passionate about customer service
- evidence of inspiring and developing large teams
- be willing to work nights and weekends
- have ambition for success
Join our client as an Assistant Manager, in return you ll get:
- an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
- 40-hour contract, plus additional pay for any extra shifts you work
- the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target paid half yearly
- 50% off food when you are working
- optional pension plan
- 28 days holiday
- earn additional days holiday with length of service, up to five days
- one in four weekends off
- ongoing training and development, with the opportunity to fast track your career
- free bowling / golf game vouchers every month
- 30% discount off food and drink for you and up to five friends
- access to our clients Employee Assistance Programme (EAP) for you and your family
- well-being training to support you in the workplace
- opportunity to join the healthcare cash plan
- financial long service awards
- a £15 donation to Barnardo s when you complete your induction
- enhanced maternity, paternity, adoption, and shared parental leave benefits
- flexible working, allowing you to have the perfect work life blend
Assistant Manager - Hospitality Leisure employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Hospitality Leisure
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure a great experience for customers in your previous roles.
✨Tip Number 2
Highlight your management experience by discussing how you've successfully led teams in fast-paced environments. Be ready to talk about your coaching and mentoring style, as this role emphasizes team development.
✨Tip Number 3
Demonstrate your understanding of financial targets and service standards. Prepare to discuss how you've met or exceeded these in past positions, as this will show you can contribute to the business's success.
✨Tip Number 4
Be flexible and express your willingness to work nights and weekends. This shows that you're committed to the role and understand the demands of the hospitality leisure industry.
We think you need these skills to ace Assistant Manager - Hospitality Leisure
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your management experience in fast-paced, customer-facing environments. Provide specific examples of how you've inspired and developed large teams in previous roles.
Show Your Passion for Customer Service: In your application, express your passion for delivering exceptional customer service. Share anecdotes or experiences that demonstrate your commitment to creating a safe and enjoyable environment for customers.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'coaching', 'mentoring', and 'financial targets', to show that you understand the role and its requirements.
Prepare for Potential Questions: Anticipate questions related to your management style, experience with financial targets, and how you handle challenges in a busy environment. Prepare thoughtful responses that reflect your skills and experiences.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
Highlight your management experience by discussing how you've successfully led and developed teams in fast-paced environments. Be prepared to share stories that showcase your ability to inspire and motivate others.
✨Understand the Business Goals
Research the company's financial targets and growth plans. During the interview, discuss how you can contribute to achieving these goals and improving service standards within the centre.
✨Be Ready for Scenario Questions
Prepare for situational questions that may ask how you would handle specific challenges in a busy leisure environment. Think about your problem-solving skills and how you can maintain a fun and safe atmosphere for customers.
