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- Tasks: Lead a vibrant team and ensure an unforgettable customer experience in a fun environment.
- Company: Join a dynamic hospitality and bowling centre with a focus on teamwork and excellence.
- Benefits: Competitive salary, monthly bonuses, 50% off food, and flexible working hours.
- Why this job: Be at the heart of the action, inspiring others while enjoying perks like free games and discounts.
- Qualifications: Management experience in a fast-paced setting and a passion for customer service.
- Other info: Ongoing training, career growth opportunities, and a supportive work culture await you.
The predicted salary is between 30000 - 40000 ÂŁ per year.
As an Assistant Manager for our client, you will be at the centre of the customer and team experience, ensuring the centre has the best standards and service in the industry. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our client's fast‑paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back‑of‑house duties, as well as running an exceptional operation front‑of‑house. You will be responsible for delivering financial targets and service standards.
Qualifications:
- Minimum of twelve months’ management experience in a fast‑paced, customer‑facing environment, ideally within the leisure, hospitality, or retail industry.
- Passionate about customer service.
- Evidence of inspiring and developing large teams.
- Willing to work nights and weekends.
- A ambition for success.
Benefits:
- An excellent salary as well as the opportunity to earn an extra ÂŁ1 per hour, paid every month as part of our monthly bonus scheme.
- 40-hour contract, plus additional pay for any extra shifts you work.
- The opportunity to earn an outperformance bonus: share of your centre profits once you hit target, paid half‑yearly.
- 50% off food when you are working.
- Optional pension plan.
- 28 days holiday.
- Additional days holiday with length of service, up to five days.
- One in four weekends off.
- Ongoing training and development, with the opportunity to fast‑track your career.
- Free bowling / golf game vouchers every month.
- 30% discount off food and drink for you and up to five friends.
- Access to our client’s Employee Assistance Programme (EAP) for you and your family.
- Well‑being training to support you in the workplace.
- Opportunity to join the healthcare cash plan.
- Financial long‑service awards.
- A £15 donation to Barnardo’s when you complete your induction.
- Enhanced maternity, paternity, adoption, and shared parental leave benefits.
- Flexible working, allowing you to have the perfect work‑life blend.
Assistant Manager - Hospitality And Bowling Centre employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Hospitality And Bowling Centre
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Assistant Manager, especially your customer service skills and team leadership.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager - Hospitality And Bowling Centre
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond to create amazing experiences for customers in your previous roles.
Tailor Your Experience: When writing your application, focus on your management experience in fast-paced environments. We’re looking for specific examples of how you’ve inspired and developed teams, so don’t hold back!
Be Authentic: Let your personality shine through in your written application. We appreciate authenticity, so share your unique approach to leadership and what makes you a great fit for our dynamic team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know the Centre Inside Out
Before your interview, make sure you research the centre thoroughly. Understand its services, customer demographics, and any recent news or events. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be expected to inspire and develop a team. Prepare examples from your past experiences where you've successfully coached or mentored others. Highlight how you handled challenges and motivated your team to achieve targets.
✨Demonstrate Your Customer Service Passion
Customer service is key in this role. Be ready to discuss your approach to ensuring a fantastic customer experience. Share specific instances where you went above and beyond for customers, and how you would maintain high service standards in a busy environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle fast-paced situations. Think of examples where you had to make quick decisions or manage conflicts, and explain your thought process during those times.