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- Tasks: Lead a dynamic team and ensure top-notch customer service at our sports and leisure centre.
- Company: Join one of the UK's largest leisure operators with a vibrant culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Must achieve lifeguard and first aid qualifications; varied shifts including weekends.
- Why this job: Make a difference in people's lives while managing exciting leisure operations.
- Qualifications: Experience in a supervisory role and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager with strong exposure to managing fast paced wet and dry site leisure operations. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Have experience in a supervisory role
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Manage cost control and drive income in all areas of the business
- Demonstrate exceptional time management and deadline compliance
Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
Duty Manager - Sports and Leisure Centre in Wellington employer: Flow Recruitment
Contact Detail:
Flow Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Sports and Leisure Centre in Wellington
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to managing teams and customer service. We suggest role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or improved customer service in previous roles. This will help you stand out as the perfect fit for the Duty Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Duty Manager - Sports and Leisure Centre in Wellington
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your supervisory experience in your application. We want to see how you've led teams and managed operations in fast-paced environments, especially in leisure or sports settings.
Customer Service is Key: Emphasise your commitment to high customer service standards. Share examples of how you've gone above and beyond to ensure customer satisfaction, as this is crucial for the role.
Communication Skills Matter: Since excellent communication is a must, showcase your verbal and written skills. Whether it's through your CV or cover letter, make it clear that you can effectively communicate with both your team and customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Flow Recruitment
✨Know Your Stuff
Make sure you’re familiar with the operations of a sports and leisure centre. Brush up on health and safety regulations, customer service standards, and the specific qualifications required for the role. This will show that you’re serious about the position and ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about situations where you’ve had to manage diverse groups or resolve conflicts. This will demonstrate your ability to create a positive environment and drive team performance.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Share specific instances where you went above and beyond for customers, as this aligns perfectly with the company’s focus on high service standards.
✨Time Management Matters
Since the role involves managing multiple tasks and deadlines, prepare to talk about how you prioritise your workload. Use examples from previous roles to illustrate your time management skills and how you ensure compliance with deadlines.