At a Glance
- Tasks: Lead a dynamic team and ensure exceptional customer experiences at our luxurious spa.
- Company: Join a prestigious spa club known for its outstanding service and vibrant atmosphere.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for personal growth.
- Other info: Thriving environment with opportunities to innovate and enhance guest experiences.
- Why this job: Be at the forefront of creating memorable moments for our VIP guests and clients.
- Qualifications: Experience in management, strong leadership skills, and a passion for customer service.
The predicted salary is between 28000 - 32000 £ per year.
Role
- Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation.
- Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement.
- Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively.
- VIP & Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experience.
- Interdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service delivery.
- Performance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members.
- Staff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met.
- Facility Maintenance: Ensure that the spa’s public spaces are well-maintained, tidy, and spotless at all times.
- Food & Beverage Oversight: Manage and review food and beverage service, control beverage stock, and conduct allergen training for staff.
- Revenue Growth: Liaise with the Spa Manager and Spa Director to explore revenue enhancement opportunities and innovative ideas for departmental growth.
- Cleaning Standards: Coordinate with the cleaning team to maintain high cleaning standards in all spa areas.
- Treatment Revenue Management: Manage online late availability in collaboration with the Treatments Manager.
- Operational Responsibilities: Responsible for the opening and closing of the spa, processing and reconciling daily business transactions, and efficiently managing family swim time sessions.
- Inventory Management: Conduct monthly stock takes of towels and robes, and oversee the ordering of stock as required.
- Compliance: Ensure adherence to GDPR regulations at reception and oversee the functionality of reception equipment.
- Miscellaneous Tasks: Carry out any reasonable tasks requested by the Management Team to ensure smooth spa operations. Be willing to step in during emergencies as needed.
Skills
- Proven experience in a managerial role preferably within a spa or hospitality setting.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Ability to handle complaints and resolve issues effectively.
- Proficiency in scheduling software.
- Flexibility to work varied shifts, including evenings and weekends.
Reception Manager - Spa Club in Tetbury employer: Flow Recruitment
As a Reception Manager at our Spa Club, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a strong emphasis on teamwork, and opportunities to lead innovative initiatives that enhance customer experiences. Located in a vibrant area, our spa fosters a culture of excellence and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - Spa Club in Tetbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Flow Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Flow Recruitment
Don't be shy about reaching out to Flow Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager - Spa Club in Tetbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Flow Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Flow Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
