Reception and Front Of House Manager - Leisure in Tetbury

Introduction:

Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality? We’re looking for a Spa & Club Front of House Manager to oversee our clients front-of-house operations, ensuring a seamless and welcoming experience for theirguests. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we’d love to hear from you!

The Role:

• Duty Management:Oversee daily operations during assigned shifts, ensuring smooth and efficient operation




• Team Leadership:Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement




• Customer Service:Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively




• VIP & Group Management:Take control of all VIP, journalists and press arrivals, ensuring a seamless experience




• Interdepartmental Collaboration:Build and maintain strong relationships with other departments to enhance overall service delivery




• Performance Appraisals:Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members




• Staff Management:Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met




• Facility Maintenance:Ensure that the spa’s public spaces are well-maintained, tidy, and spotless at all times




• Food & Beverage Oversight:Manage and review food and beverage service, control beverage stock, and conduct allergen training for staff




• Revenue Growth:Liaise with the Spa Manager and Spa Director to explore revenue enhancement opportunities and innovative ideas for departmental growth




• Cleaning Standards:Coordinate with the cleaning team to maintain high cleaning standards in all spa areas




• Treatment Revenue Management:Manage online late availability in collaboration with the Treatments Manager




• Operational Responsibilities:Responsible for the opening and closing of the spa, processing and reconciling daily business transactions, and efficiently managing family swim time sessions




• Inventory Management:Conduct monthly stock takes of towels and robes, and oversee the ordering of stock as required




• Compliance:Ensure adherence to GDPR regulations at reception and oversee the functionality of reception equipment




• Miscellaneous Tasks:Carry out any reasonable tasks requested by the Management Team to ensure smooth spa operations. Be willing to step in during emergencies as needed

Skills:

• Proven experience in a managerial role preferably within a spa or hospitality setting.




• Strong leadership and team management skills




• Excellent customer service and communication abilities




• Ability to handle complaints and resolve issues effectively




• Proficiency in scheduling software




• Flexibility to work varied shifts, including evenings and weekends