Front of House Manager - Hospitality and Spa Venue in Tetbury

Role

• Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation.
• Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement.
• Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively.
• VIP & Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experience.
• Interdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service delivery.
• Performance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members.
• Staff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met.
• Facility Maintenance: Ensure that the spa’s public spaces are well-maintained, tidy, and spotless at all times.
• Food & Beverage Oversight: Manage and review food and beverage service, control beverage stock, and conduct allergen training for staff.
• Revenue Growth: Liaise with the Spa Manager and Spa Director to explore revenue enhancement opportunities and innovative ideas for departmental growth.
• Cleaning Standards: Coordinate with the cleaning team to maintain high cleaning standards in all spa areas.
• Treatment Revenue Management: Manage online late availability in collaboration with the Treatments Manager.
• Operational Responsibilities: Responsible for the opening and closing of the spa, processing and reconciling daily business transactions, and efficiently managing family swim time sessions.
• Inventory Management: Conduct monthly stock takes of towels and robes, and oversee the ordering of stock as required.
• Compliance: Ensure adherence to GDPR regulations at reception and oversee the functionality of reception equipment.
• Miscellaneous Tasks: Carry out any reasonable tasks requested by the Management Team to ensure smooth spa operations. Be willing to step in during emergencies as needed.

Skills

• Proven experience in a managerial role preferably within a spa or hospitality setting.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to handle complaints and resolve issues effectively.
• Proficiency in scheduling software.
• Flexibility to work varied shifts, including evenings and weekends.