At a Glance
- Tasks: Lead a vibrant team and ensure an unforgettable experience for customers.
- Company: Join a financially stable business with exciting growth plans.
- Benefits: Competitive salary, monthly bonuses, discounts, and flexible working.
- Other info: Enjoy ongoing training, well-being support, and fun perks like free bowling!
- Why this job: Fast-track your career to General Manager in just 12-18 months!
- Qualifications: Experience in customer-facing management and a passion for coaching.
The predicted salary is between 30000 - 40000 £ per year.
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans?
As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.
Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.
To be successful you should have:
- a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry
- evidence of delivering on financial targets, driving business and sales
- a passion for people including experience of coaching and developing your team
- be fanatical about customer service
- have ambition for success
- be willing to work nights and weekends
Join our client as an Assistant Manager, in return you’ll get:
- an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
- 40-hour contract, plus additional pay for any extra shifts you work
- the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target – paid half yearly
- 50% off food when you are working
- optional pension plan
- 28 days holiday earn additional days holiday with length of service, up to five days
- one in four weekends off
- ongoing training and development, with the opportunity to fast track your career
- free bowling / golf game vouchers every month
- 30% discount off food and drink for you and up to five friends
- access to our clients Employee Assistance Programme (EAP) for you and your family
- well-being training to support you in the workplace
- opportunity to join the healthcare cash plan
- financial long service awards
- a £15 donation to Barnardo’s when you complete your induction
- enhanced maternity, paternity, adoption, and shared parental leave benefits
- flexible working, allowing you to have the perfect work life blend
Deputy General Manager - Family Entertainment Centre in Swindon employer: Flow Recruitment
Join a dynamic and financially stable family entertainment centre that prioritises employee growth and development. As a Deputy General Manager, you will enjoy a supportive work culture with extensive training opportunities, competitive salary packages, and unique benefits such as free games and discounts for friends. With a focus on customer service and team collaboration, this role offers the chance to fast-track your career in a fun and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager - Family Entertainment Centre in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its growth plans, and think about how your experience aligns with their needs. Show them you're not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Be ready to showcase your leadership skills! During interviews, share specific examples of how you've coached and developed your team. This will highlight your passion for people and customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deputy General Manager - Family Entertainment Centre in Swindon
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! Share your love for customer service and how you’ve made a difference in previous positions. We want to know what drives you!
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your management experience and any achievements related to financial targets and team development.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Be specific about your experience in the leisure or hospitality industry and how you can contribute to our exciting growth plans.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Flow Recruitment
✨Know the Business Inside Out
Before your interview, take some time to research the Family Entertainment Centre and its operations. Understand their values, customer service standards, and growth plans. This will not only show your genuine interest but also help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll be expected to lead and mentor your team. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight how your leadership has positively impacted customer service and financial targets.
✨Demonstrate Your Passion for Customer Service
This role is all about creating an exceptional experience for customers. Be ready to discuss specific instances where you went above and beyond for customers in previous roles. Show them that you’re fanatical about customer service and how it drives business success.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various situations in a fast-paced environment. Think of scenarios related to managing staff, resolving customer complaints, or achieving financial targets. Practising these responses will help you feel more confident during the interview.
