Overview
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are recruiting for a Sales Membership Manager based at their leading multi-use sports and leisure facility in Swanley. Leading a busy team you will take an active lead in the growth of membership at the site.
Responsibilities
- Provide a line-manager role supporting the Membership Advisors to maximise opportunities and meet set KPIs and targets.
- Hold regular team meetings to monitor performance and ensure the team is supported in line with spirit values.
- Lead the team with the philosophy that “everyone’s a member,” and focus on converting users to members.
- Develop a high level of customer service and ensure excellence at all times.
- Empower the team to become subject matter experts with strong product knowledge of all facility aspects and customers’ needs.
- Ensure administration and systems are kept up to date and compliant.
Qualifications / Background
- Experience in a Membership management, Sales manager, or consultancy background.
- Excellent communication skills to liaise with external and internal customers and staff.
- Ability to demonstrate excellent customer service at interview.
- Proven success in getting the best out of a team and motivating and driving a sales team to success.
Sales Manager - Leading Leisure and Sports Centre in Swanley employer: Flow Recruitment
Flow Recruitment is an exceptional employer, offering a supportive and nurturing work environment in Coventry for those passionate about early years education. With a strong focus on employee growth, we provide ample career progression opportunities, alongside attractive benefits such as childcare discounts and enhanced maternity/paternity leave, making it a rewarding place to develop your career while making a meaningful impact on children's lives.
