Customer Service Manager - Leisure Centre in Swanley

Overview

Are you passionate about delivering exceptional customer service and creating memorable experiences? This dynamic role is for a Customer Service Manager at a leading leisure centre facility in Swanley, where your skills will shine and your career will flourish.

Imagine leading a team dedicated to providing a brilliant first impression and ensuring every customer feels valued. As the face of the centre, your warm welcome and efficient service will boost member engagement and encourage repeat visits, making a real impact on the community.

Responsibilities

• Manage a team to deliver outstanding customer service and promote memberships and activities with enthusiasm.
• Oversee the handling of enquiries across various channels, ensuring each interaction is friendly and professional.
• Maintain a clean and organised reception and office area; ensure the security of customer data and the integrity of financial transactions.
• Prioritise health and safety to create a safe environment for customers and colleagues.
• Support ongoing training to stay informed and skilled, enabling the best service possible.
• Be flexible and willing to support business operations to contribute to the centre’s overall success.

Qualifications

No formal qualifications are required, but excellent communication skills and a friendly, welcoming attitude are essential.

This role offers the chance to develop leadership abilities and make a tangible difference in a vibrant, active community.

How to Apply

Take the next step in your career and join a team that values dedication, enthusiasm, and a commitment to excellence. Apply now to become a Customer Service Manager and be part of a supportive environment where your contributions are recognised and rewarded.