At a Glance
- Tasks: Lead a dynamic team to grow memberships and enhance customer service.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Join a supportive culture focused on excellence and teamwork.
- Why this job: Make a real impact in a fun, energetic setting while empowering your team.
- Qualifications: Experience in membership management or sales, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at their leisure and sports centre in Cranleigh, Surrey.
What your role will be:
- Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
- Working to set KPIs and targets.
- You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- You will manage the team with the philosophy to ensure that 'everyone’s a member.'
- Looking at how our client can convert users to members.
- Developing a high level of customer service and ensuring excellence at all times.
- You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
- This will include making sure administration and systems are kept up to date and compliant.
Your background:
- The successful applicant will have experience of working within a Membership management or Sales manager or consultant background.
- You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
- You will be able to demonstrate at interview your excellent customer service skills and experience.
- You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
Sales Membership Manager in Surrey employer: Flow Recruitment
As one of the UK's largest and most progressive leisure operators, our client offers a vibrant work culture that prioritises employee growth and development. Located in the picturesque town of Cranleigh, Surrey, this role as a Sales Membership Manager not only provides competitive benefits but also fosters a supportive environment where teamwork and customer service excellence are at the forefront. Join a dynamic team dedicated to making every visitor feel like a valued member, while enjoying the unique advantages of working in a thriving leisure and sports centre.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Membership Manager in Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the leisure industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer service and team management. Think about how your experience aligns with their goals and be ready to share specific examples of how you've driven sales and motivated teams in the past.
✨Tip Number 3
Showcase your passion for membership growth! When you get the chance to chat with hiring managers, express your enthusiasm for converting users to members and how you can contribute to that mission. Let them see that you’re not just looking for a job, but that you genuinely care about the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly shows your commitment and interest in the position. Don’t miss out on the chance to make a great impression right from the start!
We think you need these skills to ace Sales Membership Manager in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Membership Manager role. Highlight your experience in membership management and sales, and don’t forget to showcase those excellent communication skills we’re looking for!
Showcase Your Leadership Skills:In your application, emphasise your ability to lead and motivate a team. Share specific examples of how you've empowered your team in the past and driven them to success – we love a good success story!
Demonstrate Customer Service Excellence:Since customer service is key, include examples that illustrate your commitment to providing top-notch service. Show us how you’ve gone above and beyond to meet customer needs and convert users into members.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out on this opportunity!
How to prepare for a job interview at Flow Recruitment
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to membership growth. Be ready to discuss how you've met or exceeded targets in previous roles, as this will show your potential employer that you understand the importance of metrics in driving success.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed and motivated a team in the past. Think about specific situations where you empowered your team members to excel, as this aligns perfectly with the role's focus on developing a high level of customer service and team performance.
✨Customer Service is Key
Since the role emphasises excellent customer service, come equipped with anecdotes that highlight your experience in this area. Discuss how you've turned users into loyal members by addressing their needs and providing exceptional service.
✨Be Ready to Discuss Product Knowledge
Familiarise yourself with the facilities and services offered at the leisure and sports centre. Being able to demonstrate your knowledge during the interview will show that you're serious about the role and can help your team become subject matter experts too.
