At a Glance
- Tasks: Lead a dynamic team to grow membership and enhance customer service.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Join a supportive culture focused on excellence and team success.
- Why this job: Make a real impact by empowering your team and enhancing member experiences.
- Qualifications: Experience in membership management or sales, with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Our client is one of the UK's largest and most progressive and dynamic leisure operators.
They are currently recruiting for a Membership Manager.
Leading a busy team you will take an active lead in the growth of membership at their site, based in Cranleigh, Surrey.
What your role will be
Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
Working to set KPIs and targets.
You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
You will manage the team with the philosophy to ensure that 'everyone’s a member.’ Looking at how our client can convert users to members.
Developing a high level of customer service and ensuring excellence at all times.
You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
This will include making sure administration and systems are kept up to date and compliant.
Your background
The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground.
You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
You will be able to demonstrate at interview your excellent customer service skills and experience.
You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
Leisure Sales Manager in Surrey employer: Flow Recruitment
Flow Recruitment is an exceptional employer, offering a supportive and nurturing work environment in Coventry for those passionate about early years education. With a strong focus on employee growth, we provide ample career progression opportunities, alongside attractive benefits such as childcare discounts and enhanced maternity/paternity leave, making it a rewarding place to develop your career while making a meaningful impact on children's lives.
