At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer service at our sports and leisure centre.
- Company: Join one of the UK's largest leisure operators with a vibrant culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Must be willing to obtain lifeguard and first aid qualifications.
- Why this job: Make a real difference in people's lives while enjoying a fun work environment.
- Qualifications: Experience in a supervisory role and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager with strong exposure to managing fast paced wet and dry site leisure operations. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Have experience in a supervisory role
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Manage cost control and drive income in all areas of the business
- Demonstrate exceptional time management and deadline compliance
Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
Duty Manager - Sports and Leisure Centre in Somerset employer: Flow Recruitment
As one of the UK's largest leisure and sports centre operators, our client offers a dynamic work environment where employees are encouraged to thrive and develop their skills. With a strong focus on customer service excellence and team collaboration, the company fosters a culture of support and growth, providing ample opportunities for professional development. Located in a vibrant community, this role not only promises a rewarding career but also the chance to make a positive impact on the health and wellbeing of local residents.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Sports and Leisure Centre in Somerset
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think of examples where you've gone above and beyond for customers, as this will show you're all about driving that customer service excellence they’re after.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've motivated teams in the past. They want someone who can create an environment where colleagues thrive, so share your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Duty Manager - Sports and Leisure Centre in Somerset
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your supervisory experience in your application. We want to see how you've led teams and managed operations in fast-paced environments, just like the ones you'll encounter with us.
Customer Service is Key:Since we're all about high customer service standards, share specific examples of how you've gone above and beyond for customers in your previous roles. This will show us you're a perfect fit for our team!
Communication Skills Matter:Your written communication skills are crucial, so take the time to craft a clear and engaging application. We love seeing candidates who can express themselves well, both in writing and verbally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Flow Recruitment
✨Know Your Stuff
Make sure you’re familiar with the operations of a leisure centre, especially in both wet and dry environments. Brush up on health and safety regulations, customer service standards, and any relevant qualifications like the National Pool Lifeguard or First Aid at Work. This knowledge will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about specific situations where you’ve embraced company values and created a positive environment for your colleagues. This will demonstrate your ability to manage a diverse team effectively.
✨Customer Service is Key
Be ready to discuss how you’ve driven customer service excellence in previous roles. Share stories that highlight your commitment to high standards and how you’ve handled challenging situations with customers. This will show that you understand the importance of customer satisfaction in a leisure setting.
✨Time Management Matters
Since the role involves managing multiple tasks and deadlines, prepare to talk about how you prioritise your workload. Give examples of how you’ve successfully managed time in fast-paced environments, ensuring that all operations run smoothly while meeting deadlines.
