At a Glance
- Tasks: Oversee daily operations, ensuring safety and exceptional customer service at our leisure centre.
- Company: Join one of the UK's largest leisure and sports centre operators.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Must achieve lifeguard and first aid qualifications; dynamic work environment with varied shifts.
- Why this job: Lead a diverse team and make a real difference in people's leisure experiences.
- Qualifications: Experience in a supervisory role and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager with strong exposure to managing fast paced wet and dry site leisure operations. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Have experience in a supervisory role
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Manage cost control and drive income in all areas of the business
- Demonstrate exceptional time management and deadline compliance
Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work, and Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
Duty Manager in Somerset employer: Flow Recruitment
As one of the UK's largest leisure and sports centre operators, our client offers a dynamic work environment where Duty Managers can thrive. With a strong emphasis on employee development, you will have access to training opportunities and the chance to lead a diverse team dedicated to delivering exceptional customer service. The company fosters a supportive culture that values teamwork and personal growth, making it an excellent employer for those seeking a rewarding career in the leisure industry.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Somerset
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to managing teams and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams and improved customer service in previous roles. This will help you stand out as the perfect fit for the Duty Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Duty Manager in Somerset
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your supervisory experience in your application. We want to see how you've led teams in fast-paced environments, especially in leisure operations. Use specific examples to demonstrate your skills!
Customer Service is Key:Since customer service excellence is a big part of the role, share any relevant experiences where you’ve gone above and beyond for customers. We love seeing candidates who truly understand the importance of creating a positive experience.
Communication Skills Matter:Your written communication should shine! Make sure your application is clear and concise, showcasing your excellent verbal and IT skills. We appreciate a well-structured application that reflects your attention to detail.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Flow Recruitment
✨Know Your Operations
Familiarise yourself with the specific operations of leisure centres, especially wet and dry site management. Be ready to discuss how you’ve successfully overseen similar environments in the past, highlighting your experience in managing health and safety protocols.
✨Showcase Customer Service Skills
Prepare examples that demonstrate your commitment to customer service excellence. Think about times when you went above and beyond for customers or resolved conflicts effectively, as this will resonate well with the company's focus on high standards.
✨Team Leadership Examples
Be ready to share specific instances where you’ve led and motivated a diverse team. Discuss your leadership style and how you create an environment that allows colleagues to thrive, aligning with the company’s values.
✨Time Management Mastery
Highlight your time management skills by discussing how you prioritise tasks and meet deadlines in a fast-paced environment. Prepare to explain how you manage cost control and drive income, as these are crucial aspects of the Duty Manager role.
