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For Companies At a Glance
- Tasks: Lead a team to boost membership and provide top-notch customer service.
- Company: Join one of the UK's largest and most dynamic leisure operators.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Why this job: Make a real impact by converting users to members and empowering your team.
- Qualifications: Experience in membership management or sales, with strong communication skills required.
- Other info: Be part of a supportive environment that values excellence and teamwork.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager based at their leading site in Middlesbrough.
Leading a busy team, you will take an active lead in the growth of membership at the site.
What your role will be:Working at the facility, you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets, you will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
You will manage the team with the philosophy to ensure that 'everyone’s a member,' looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times is key. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. This will include making sure administration and systems are kept up to date and compliant.
Your background:The successful applicant will have experience of working within a Membership management or Sales manager or consultant background. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
Sales Membership Manager - Fitness Leisure employer: Flow Recruitment
Contact Detail:
Flow Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Membership Manager - Fitness Leisure
✨Tip Number 1
Familiarise yourself with the latest trends in the fitness and leisure industry. Understanding what attracts members to facilities like the one you're applying for can help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of the organisation. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples of how you've successfully managed a team or driven sales in previous roles. Being able to share these experiences will showcase your leadership skills and ability to meet KPIs.
✨Tip Number 4
Demonstrate your passion for customer service by thinking of ways to enhance member experience. Be ready to discuss innovative ideas that could help convert users to members during your interview.
We think you need these skills to ace Sales Membership Manager - Fitness Leisure
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management or sales. Emphasise your achievements in driving team performance and customer service excellence, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and leisure. Discuss how your leadership style aligns with the company's values and how you can contribute to growing membership at their site.
Highlight Communication Skills: In your application, provide examples of how you've effectively communicated with both customers and team members. This is crucial for the role, so make sure to demonstrate your ability to liaise effectively.
Showcase Team Management Experience: Detail your experience in managing and motivating teams. Include specific examples of how you've driven sales success and developed team members into subject matter experts.
How to prepare for a job interview at Flow Recruitment
✨Showcase Your Leadership Skills
As a Membership Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and developed your team in the past.
✨Demonstrate Customer Service Excellence
Since the role focuses on customer service, think of specific instances where you went above and beyond for a customer. Highlight your ability to convert users into members through exceptional service.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to membership growth. Be ready to discuss how you have previously set and achieved targets, and how you plan to do so in this role.
✨Understand the Company Culture
Research the company's spirit values and be prepared to explain how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the company culture.
