At a Glance
- Tasks: Lead a dynamic team to boost membership and deliver exceptional customer service.
- Company: Join one of the UK's largest and most innovative leisure operators.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Other info: Be part of a supportive team that values every member's contribution.
- Why this job: Make a real impact by converting users to members and enhancing customer experiences.
- Qualifications: Experience in membership or sales management and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based in Cranleigh, Surrey.
What your role will be
Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
You will manage the team with the philosophy to ensure that 'everyone’s a member.’ Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. This will include making sure administration and systems are kept up to date and compliant.
Your background
The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
Sales Manager - Leisure Centre employer: Flow Recruitment
As one of the UK's largest and most progressive leisure operators, our client offers a vibrant work culture that prioritises employee growth and development. Located in the picturesque town of Cranleigh, Surrey, this role as Sales Manager provides an opportunity to lead a dynamic team while enjoying a supportive environment that values excellence in customer service and teamwork. With a focus on empowering staff and fostering a sense of community, this is an excellent employer for those seeking meaningful and rewarding employment in the leisure industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager - Leisure Centre
✨Tip Number 1
Familiarise yourself with the leisure industry, especially membership management. Research current trends and challenges in the sector to demonstrate your knowledge during discussions.
✨Tip Number 2
Prepare to showcase your leadership skills by thinking of examples where you've successfully motivated a team. Be ready to discuss how you can empower your future team at the leisure centre.
✨Tip Number 3
Practice your communication skills. Since excellent communication is key for this role, consider role-playing scenarios where you effectively engage with both customers and team members.
✨Tip Number 4
Think about how you would set KPIs and targets for your team. Be prepared to share your strategies for tracking performance and ensuring everyone is aligned with the company's goals.
We think you need these skills to ace Sales Manager - Leisure Centre
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in membership management and sales. Use specific examples that demonstrate your ability to lead a team and achieve targets, as these are key aspects of the Sales Manager role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the leisure industry and your understanding of customer service excellence. Mention how your leadership style aligns with the company's philosophy of 'everyone's a member' and how you plan to empower your team.
Highlight Key Achievements:When detailing your previous roles, focus on quantifiable achievements such as sales growth percentages or successful team initiatives. This will showcase your capability to drive results and motivate a sales team effectively.
Prepare for the Interview:Anticipate questions related to team management and customer service. Prepare examples that illustrate your communication skills and your approach to converting users into members, as these will be crucial during the interview process.
How to prepare for a job interview at Flow Recruitment
✨Showcase Your Leadership Skills
As a Sales Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated teams in the past. Highlight any specific strategies you've used to drive sales and improve performance.
✨Demonstrate Customer Service Excellence
Since the role focuses on converting users to members, it's crucial to showcase your customer service skills. Prepare to share instances where you've gone above and beyond for customers, and how that has positively impacted sales.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to membership management. Be ready to discuss how you have set and achieved targets in previous roles, as this will demonstrate your ability to drive results.
✨Understand the Company Culture
Research the leisure operator's values and mission. During the interview, align your answers with their spirit values and show how you can contribute to their culture. This will help you stand out as a candidate who fits well within their team.
