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For Companies At a Glance
- Tasks: Lead a dynamic team to grow memberships and deliver exceptional customer service.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Why this job: Make a real impact in a flagship leisure centre while empowering your team.
- Qualifications: Experience in membership management or sales, with strong communication skills.
- Other info: Join a supportive culture focused on excellence and team success.
The predicted salary is between 36000 - 60000 £ per year.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at one of their flagship sites in Sutton in Ashfield, Nottinghamshire.
What your role will be:
- Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
- Working to set KPIs and targets.
- You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- You will manage the team with the philosophy to ensure that 'everyone’s a member.'
- Looking at how our client can convert users to members.
- Developing a high level of customer service and ensuring excellence at all times.
- You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
- This will include making sure administration and systems are kept up to date and compliant.
Your background:
- The successful applicant will have experience of working within a Membership management or Sales manager or consultant background.
- You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
- You will be able to demonstrate at interview your excellent customer service skills and experience.
- You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
Sales Manager - Flagship Leisure Centre employer: Flow Recruitment
Contact Detail:
Flow Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager - Flagship Leisure Centre
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Sales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer service and team management. Be ready to share examples of how you've empowered your team and driven sales in previous roles.
✨Tip Number 3
Showcase your passion for membership growth! During interviews, highlight your strategies for converting users to members and how you've successfully met KPIs in the past. This will demonstrate that you’re not just a fit, but the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Sales Manager - Flagship Leisure Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Manager role. Highlight your experience in membership management and sales, and don’t forget to showcase those excellent communication skills we’re looking for!
Showcase Your Leadership Skills: In your application, emphasise your ability to lead and motivate a team. Share specific examples of how you've driven success in previous roles, as this will resonate with us at StudySmarter.
Demonstrate Customer Service Excellence: We want to see your commitment to customer service. Include examples of how you’ve developed high levels of customer satisfaction and turned users into loyal members in your past positions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Flow Recruitment
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to membership growth. Be ready to discuss how you've met or exceeded targets in previous roles, as this will show your potential employer that you understand the metrics that matter.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved their performance. This will help demonstrate your ability to empower others and drive results.
✨Customer Service is Key
Since the role focuses heavily on customer service, come equipped with stories that highlight your experience in providing excellent service. Discuss how you've turned users into loyal members and what strategies you used to enhance customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a dissatisfied customer or motivating a struggling team member. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
