At a Glance
- Tasks: Lead a dynamic team to grow memberships and enhance customer service at a top leisure centre.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Join a supportive culture focused on excellence and customer satisfaction.
- Why this job: Make a real impact in a fun, energetic setting while empowering your team.
- Qualifications: Experience in membership management or sales, with strong communication and leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, at their leading sports and leisure centre based in Daventry.
What your role will be:
- Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
- Working to set KPIs and targets.
- You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- You will manage the team with the philosophy to ensure that 'everyone’s a member.'
- Looking at how our client can convert users to members.
- Developing a high level of customer service and ensuring excellence at all times.
- You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
- This will include making sure administration and systems are kept up to date and compliant.
Your background:
- The successful applicant will have experience of working within a Membership management or Sales manager or consultant background.
- You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
- You will be able to demonstrate at interview your excellent customer service skills and experience.
- You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
Sales Manager - Fitness Leisure Centre employer: Flow Recruitment
As one of the UK's largest and most progressive leisure operators, our client offers a vibrant work culture that prioritises employee growth and development. Located in Daventry, this role as a Sales Manager at a leading sports and leisure centre provides unique opportunities to lead a dynamic team, drive membership growth, and deliver exceptional customer service, all while being supported by a company that values its staff and fosters a spirit of collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager - Fitness Leisure Centre
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness and leisure industry. Attend local events or join online groups where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer service and team management. Be ready to share how your experience aligns with their goals and how you can help grow their membership base.
✨Tip Number 3
Show off your skills! If you have any relevant achievements or success stories from previous roles, make sure to highlight them during your conversations. Numbers speak volumes, so if you’ve hit targets or improved team performance, let them know!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly shows your enthusiasm and commitment to joining the team!
We think you need these skills to ace Sales Manager - Fitness Leisure Centre
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Manager role. Highlight your experience in membership management and sales, and don’t forget to showcase those excellent communication skills we’re looking for!
Showcase Your Leadership Skills:In your application, emphasise your ability to lead and motivate a team. Share specific examples of how you've empowered your team in the past and driven them to success – we love a good success story!
Demonstrate Customer Service Excellence:Since customer service is key in this role, include examples that demonstrate your commitment to providing top-notch service. Show us how you’ve gone above and beyond to meet customer needs.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Flow Recruitment
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to membership growth. Be ready to discuss how you've met or exceeded targets in previous roles, as this will show your potential employer that you understand the metrics that matter.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved their performance. This will help demonstrate your ability to empower others and drive results.
✨Customer Service is Key
Since the role focuses heavily on customer service, come equipped with stories that highlight your experience in providing excellent service. Discuss how you've handled difficult situations or turned a negative experience into a positive one for customers.
✨Be Ready to Discuss Product Knowledge
Familiarise yourself with the facilities and services offered by the leisure centre. Being able to speak confidently about the products and how they meet customer needs will show that you're proactive and genuinely interested in the role.
