At a Glance
- Tasks: Lead front-of-house operations and ensure a welcoming experience for guests.
- Company: A vibrant wellness spa venue focused on exceptional hospitality.
- Benefits: Competitive pay, wellness perks, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to collaborate across departments.
- Why this job: Join a passionate team and make a difference in guests' wellness journeys.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 28000 - 31200 £ per year.
Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality? We’re looking for a Spa Club Front of House Manager to oversee our clients front-of-house operations, ensuring a seamless and welcoming experience for their guests. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we’d love to hear from you!
The Role:
- Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation.
- Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement.
- Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively.
- VIP Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experience.
- Interdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service delivery.
- Performance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members.
- Staff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met.
Reception Manager - Wellness Spa Venue employer: Flow Recruitment
Join our vibrant wellness spa venue, where we prioritise exceptional hospitality and employee well-being. As a Reception Manager, you'll thrive in a supportive work culture that values teamwork and innovation, with ample opportunities for professional growth and development. Located in a serene environment, we offer unique benefits such as wellness programmes and flexible working arrangements, making us an ideal employer for those passionate about delivering outstanding customer service.
