Hotel Operations Manager - 5 Star Resort

Our client runs one of the UK's leading and most exclusive Hotel and Golf Resort settings. After a period of development and expansion, they are now looking to recruit a House and Lodge Manager to join their progressive senior leadership team.

The House & Lodge Manager is responsible for the day-to-day management of the estate’s luxury, five-star guest accommodation and services. This is a hands-on management role covering every aspect of the hotel operation including front of house, reception, housekeeping, food and beverage, and concierge. Working closely with the sales and bookings teams to ensure the finer details of every resident stay, tailored package and private hire is delivered to the highest standard, this role is central to resort operations. The post holder must have a high level of organisational and communication skills with a proven ability to lead, train and direct others, as well as a meticulous eye for detail.

Key Duties & Responsibilities:

• Day-to-day overall management of House & Lodge accommodations and services including lounge, dining, bar, hot tub, and treatment room facilities.
• Ensure routine daily set-up procedures are maintained at all times including heating and lighting settings, flowers and décor standards, cabinet/retail displays, dining room settings and bar set-up.
• Develop and continuously review and update standard operating procedures, in consultation with senior management, to ensure maximum guest satisfaction.
• Provide effective leadership and support to guest services, resort services, housekeeping and food and beverage staff.
• Identify, plan and deliver onsite and external staff training and briefings to relevant service staff throughout the year, in line with the needs of the business.
• Ensure registration, payment processing and resident folio management is correct and up-to-date at all times.
• Oversee and manage hotel supplier and service agreements including cleaning contractors, linen services, in-room amenities, and other providers.
• Ensure all hotel furnishings and equipment is fully operational and maintained to the highest standard including hot water, heating, TVs, handsets, phones, windows, blinds etc.
• Oversee the housekeeping functions including laundry and linen management, mini-bar stock and amenity products and ordering.
• Oversee the guest arrival and departure experiences including check-in procedures, welcome gifts, welcome cards, VIP treats, gifts, turndown and surprise and delight standards.
• Implement checks and procedures to support resort services staff maintain the presentation of rooms, public areas, walkways, and halls at all times.
• Working closely with F&B management and oversee the food and beverage services at the House & Lodge including management of stock rooms and cellars.

We are looking for candidates with strong exposure within 4 or 5* Hotel operations. We are looking for a hands-on manager, who has strong experience within Rooms operations.