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- Tasks: Support daily operations, oversee health and safety, and drive customer service excellence.
- Company: One of the UK's largest Leisure/Sports Centre operators.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Flexible hours including evenings and weekends; qualifications required for the role.
- Why this job: Lead a diverse team and make a real impact on customer experiences.
- Qualifications: Experience in aquatics and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager at their leading site, based in Berkhamsted. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Ideally have experience working in aquatics, especially swimming lessons at a supervisory or management level.
- Be able to lead and motivate a diverse team fully embracing our company values.
- Be focused on high customer service standards.
- Have excellent verbal, written and IT communication skills.
- Create an environment where colleagues can achieve their full potential.
- Manage cost control and drive income in all areas of the business.
- Demonstrate exceptional time management and deadline compliance.
Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
Duty Manager - Leisure Sports Centre in Hemel Hempstead employer: Flow Recruitment
Contact Detail:
Flow Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Leisure Sports Centre in Hemel Hempstead
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain how your experience in aquatics and customer service makes you the perfect fit for the Duty Manager role. Keep it concise and engaging – think of it as your personal highlight reel!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it could give you some insider info that’ll help you shine in interviews.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot them a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Duty Manager - Leisure Sports Centre in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in aquatics or customer service, as this will show us you’re a great fit for the Duty Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working in a leisure/sports centre. Share specific examples of how you've led teams or improved customer service in previous roles to really stand out.
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application is clear and well-structured. We want to see that you can communicate effectively right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Flow Recruitment
✨Know Your Aquatics
Brush up on your knowledge of aquatics, especially swimming lessons. Be ready to discuss your experience in this area and how it relates to the role. Showing that you understand the nuances of managing aquatic activities will impress the interviewers.
✨Customer Service is Key
Prepare examples of how you've driven customer service excellence in previous roles. Think about specific situations where you went above and beyond for customers. This will demonstrate your commitment to high standards, which is crucial for a Duty Manager.
✨Team Leadership Skills
Be ready to talk about your leadership style and how you motivate a diverse team. Share stories that highlight your ability to create an inclusive environment where everyone can thrive. This aligns perfectly with the company values they’re looking for.
✨Time Management Mastery
Since the role requires exceptional time management, prepare to discuss how you prioritise tasks and meet deadlines. Use specific examples from your past experiences to illustrate your ability to manage multiple responsibilities effectively.