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For Companies At a Glance
- Tasks: Lead and manage daily operations at the Community and Cycle Centre in St Albans.
- Company: Join one of the UK's largest and most innovative Leisure Centre operators.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a vibrant community, making a real impact while engaging with staff and customers.
- Qualifications: Minimum 2 years management experience in a leisure centre or health club required.
- Other info: This is a hands-on role, perfect for those who thrive in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client is one of the UK's largest and most progressive Leisure Centre operators. They are currently looking for a General Manager to join and manage their Community and Cycle Centre operations, based in St Albans. This is a hands-on, lone working General Manager role, and you will be involved in all aspects of the business operation.
KEY OBJECTIVES
- Ensure the implementation of the company Safe Manual.
- Maintain a high profile 'shop floor' presence and a high level of interaction with staff and customers.
- Respond quickly and efficiently to customer complaints.
- Feedback any key issues to the Contract Manager.
- Carry out duties of other staff members if necessary, e.g., cover for breaks, holidays, sickness.
- Oversee the day-to-day maintenance and cleaning within the Centre.
- Coordinate and oversee the performance of the centre in line with company operating procedures.
- Liaise as necessary with the Client Monitoring Officer(s), reacting quickly and efficiently to any issues raised.
We are seeking candidates with a minimum of 2 years management experience within a leisure centre or health club setting. Ideal candidates will be professional, engaging, resilient, and possess strong problem-solving skills.
General Manager - Community and Cycle Centre employer: Flow Recruitment
Contact Detail:
Flow Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Community and Cycle Centre
✨Tip Number 1
Familiarise yourself with the specific operations of leisure centres and cycle facilities. Understanding the unique challenges and customer interactions in these environments will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer complaints and operational challenges in previous roles. This will showcase your problem-solving skills and ability to maintain a high level of service.
✨Tip Number 4
Research the company's values and mission statement. Aligning your personal values with theirs during discussions can make a strong impression and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace General Manager - Community and Cycle Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience in leisure centres or health clubs. Emphasise your hands-on approach and any specific achievements that demonstrate your ability to manage operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and customer service. Mention how your skills align with the key objectives of the role, such as maintaining a high profile presence and responding to customer complaints.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues in previous roles. This could include handling customer complaints or improving operational efficiency, which are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a General Manager role.
How to prepare for a job interview at Flow Recruitment
✨Show Your Hands-On Experience
As a General Manager, you'll need to demonstrate your hands-on management style. Be prepared to share specific examples of how you've successfully managed operations in a leisure centre or health club setting, highlighting your ability to engage with both staff and customers.
✨Emphasise Problem-Solving Skills
Given the nature of the role, it's crucial to showcase your problem-solving abilities. Prepare to discuss past challenges you've faced in a similar environment and how you resolved them efficiently, especially in relation to customer complaints.
✨Understand Company Procedures
Familiarise yourself with the company's operating procedures and the Safe Manual. During the interview, reference these documents to show that you understand their importance and are ready to implement them effectively in your role.
✨Demonstrate Leadership and Teamwork
Highlight your leadership style and how you foster teamwork among staff. Share examples of how you've motivated your team and maintained a high-profile presence on the shop floor, ensuring a positive atmosphere for both employees and customers.
