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For Companies At a Glance
- Tasks: Lead a dynamic team to boost membership and deliver top-notch customer service.
- Company: Join one of the UK's largest and most innovative leisure operators.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Why this job: Be part of a supportive team that values every member and fosters excellence.
- Qualifications: Experience in membership or sales management and strong communication skills required.
- Other info: Empower your team and make a real impact in the fitness community.
The predicted salary is between 36000 - 60000 £ per year.
Our client is one of the UK\’s largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team, you will take an active role in the growth of membership at their site, based in Farnham, Surrey.
What your role will be
Working at the facility, you will provide a line management role supporting the Membership Advisors to maximize every opportunity. You will work to set KPIs and targets. Regular meetings with the team will be held to monitor performance and ensure support in line with our spirit values.
You will manage the team with the philosophy that \’everyone’s a member\’. Your focus will be on converting users into members, developing high levels of customer service, and ensuring excellence at all times. You will empower your team, helping them become subject matter experts with comprehensive product knowledge of the facilities and customer needs. This includes maintaining up-to-date and compliant administration and systems.
Your background
The successful candidate will have experience in membership management, sales management, or consultancy. Excellent communication skills are essential, as you will liaise with both internal and external customers and staff. You should demonstrate excellent customer service skills and experience during the interview process. Additionally, you will have a proven track record of motivating and driving a sales team to success.
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Fitness Centre Sales Manager - Farnham employer: Flow Recruitment
Contact Detail:
Flow Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fitness Centre Sales Manager - Farnham
✨Tip Number 1
Familiarise yourself with the latest trends in the fitness industry, especially around membership growth strategies. This knowledge will not only help you during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of the company to gain insights into their culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview.
✨Tip Number 3
Prepare specific examples from your past experience where you've successfully led a sales team or improved customer service. Being able to share these stories will showcase your skills and fit for the role.
✨Tip Number 4
Demonstrate your understanding of KPIs and how you have used them to drive performance in previous roles. This will show that you are results-oriented and ready to take on the challenges of the position.
We think you need these skills to ace Fitness Centre Sales Manager - Farnham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Fitness Centre Sales Manager position. Tailor your application to highlight relevant experience in membership management and sales.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in membership management or sales consultancy. Provide specific examples of how you've successfully motivated a team or improved customer service.
Showcase Communication Skills: Since excellent communication skills are essential for this role, make sure to demonstrate these in your application. Use clear and concise language, and consider including examples of how you've effectively liaised with customers and staff in past positions.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your passion for the fitness industry and your understanding of the company's values. Mention how you can contribute to their goal of converting users into members and enhancing customer service.
How to prepare for a job interview at Flow Recruitment
✨Showcase Your Leadership Skills
As a Fitness Centre Sales Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated teams in the past. Use specific examples to illustrate your ability to empower others and drive performance.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Prepare to share instances where you've gone above and beyond for customers. Highlight your understanding of customer needs and how you can translate that into converting users into members.
✨Know Your KPIs
Familiarise yourself with common Key Performance Indicators (KPIs) in membership management and sales. Be ready to discuss how you would set and monitor these targets for your team, ensuring everyone is aligned with the goals.
✨Research the Company Culture
Understanding the company's spirit values is crucial. Research their culture and philosophy, especially the idea that 'everyone's a member'. Be prepared to explain how you would embody and promote these values within your team.
