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- Tasks: Oversee daily operations, ensure health and safety, and drive customer service excellence.
- Company: One of the UK's largest Leisure/Sports Centre operators.
- Benefits: Gain valuable experience in management and customer service.
- Other info: Flexible hours with opportunities for professional development.
- Why this job: Lead a diverse team and make a real impact in the community.
- Qualifications: Experience in aquatics and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager at their leading site, based in Berkhamsted. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Ideally have experience working in aquatics, especially swimming lessons at a supervisory or management level.
- Be able to lead and motivate a diverse team fully embracing our company values.
- Be focused on high customer service standards.
- Have excellent verbal, written and IT communication skills.
- Create an environment where colleagues can achieve their full potential.
- Manage cost control and drive income in all areas of the business.
- Demonstrate exceptional time management and deadline compliance.
Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
Duty Manager - Leisure Sports Centre in England employer: Flow Recruitment
Contact Detail:
Flow Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Leisure Sports Centre in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and sports industry. Attend local events or workshops where you can meet people who might know about openings or can give you insider tips on the Duty Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in aquatics and customer service. Share specific examples of how you've led teams and improved operations in previous roles.
✨Tip Number 3
Prepare for the interview! Research the company’s values and think about how you can align your experiences with their mission. Be ready to discuss how you can create an environment where colleagues thrive and customers are happy.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for the Duty Manager position. Plus, it shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Duty Manager - Leisure Sports Centre in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in aquatics and customer service. We want to see how you've led teams and managed operations, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Duty Manager role. Share your passion for leisure and sports, and how you can drive customer service excellence.
Show Off Your Communication Skills: Since excellent communication is key, make sure your written application is clear and professional. We love a good story, so feel free to share experiences that showcase your verbal and written skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Flow Recruitment
✨Know Your Aquatics
Brush up on your knowledge of aquatics, especially swimming lessons. Be ready to discuss your experience in this area and how it relates to the role. Showing that you understand the nuances of managing aquatic programmes will impress the interviewers.
✨Customer Service is Key
Prepare examples of how you've driven customer service excellence in previous roles. Think about specific situations where you went above and beyond for customers, as this will demonstrate your commitment to high standards.
✨Team Leadership Skills
Be ready to talk about your leadership style and how you motivate a diverse team. Share stories that highlight your ability to create an inclusive environment where everyone can thrive, aligning with the company's values.
✨Time Management Mastery
Since the role requires exceptional time management, come prepared with examples of how you've successfully managed multiple tasks or projects under tight deadlines. This will show that you can handle the demands of the Duty Manager position.